Customer Support Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Remote Customer Support Representative managing customer inquiries and order processes. Ensuring customer satisfaction and resolution of issues with a focus on upselling internet packages.
Responsibilities:
- Manage the end-to-end order process for internet Upsell Internet Packages
- Act as liason between sales team and other interal departments
- Monitor orders and the statuses
- Escalate calls as needed
- Place outbound calls as needed to follow up on customers’ concerns or provide additional support
- Remain calm and professional when handling escalated situations or upset customers
- Build lasting relationships by earning customer trust and delivering consistent, reliable service
- Work quickly and accurately in a fast-paced, dynamic environment
- Manage multiple tasks and responsibilities with efficiency and focus
- Communicate with a smile – your positivity and warmth come through every conversation
Requirements:
- Must live in the State of Texas
- High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet.
- Upload speed of 5 Mbps; Download speed of 50 Mbps
- All Hires must have an available cell phone or tablet and be able to install our required 2FA software for Multifactor authentication on that device.
- Minimum 1 year of customer service experience required
- 1 year of call center experience is required
- Prior Work from Home Experience is required
- Sales experience is preferred
- High School diploma or GED required
- Strong written and verbal communication skills
- Professional, articulate voice and listening skills
- Maintain member privacy
- Internet & research skills: ability to research and quickly become an expert in a variety of subjects.
- Computer savvy and can resolve minor technical issues with minimal assistance
- Typing 25 words per minute with 90% accuracy
- Ability to critically think through situations and solutions
- Enjoy working in a fast-paced, and at times, hectic environment while maintaining a professional attitude
- Self-motivated and able to work independently and adhere to assigned schedule with minimal assistance
- At ease with multi-tasking in several computer applications at once while holding a conversation with a customer.
Benefits:
- The Internet service provider (ISP) must be highly stable
- Qualfon will provide all of the equipment needed for this position.
Similar Jobs
Customer Service Representative – Aftermarket Auto Parts
Customer Service Representative supporting automotive enthusiasts with purchases from Turn5. Handling post-purchase inquiries and providing exceptional customer service remotely.
Customer Support Manager – Korea Market
Customer Support Manager acting as primary contact for client needs in the Korea market. Leading client engagement and providing market information and trading support.
Customer Experience Training Specialist – Veterinary-Focused
Customer Experience Training Specialist enhancing team customer service skills and practices remotely for a global insurance distributor.
Senior Client Manager – Customer Care
Senior Client Manager responsible for managing complex client call center operations and strategic initiatives for Alight Solutions. Leading change, performance, and team culture towards operational excellence.
Executive Assistant – Customer Support Specialist
Executive Assistant providing high-level administrative support to BGOS leadership for operational needs. Focused on scheduling, communications, and enhancing team efficiency in a remote environment.
Executive Assistant, Customer Support Specialist
Executive Assistant supporting BGOS leadership and ownership in coaching practice. Coordinating schedules, communications, and operations in a remote setup.
Escrow Support Specialist – Pre-Closing
Escrow Support Specialist at OS National handling HOA, Payoff, Utility documentation and ensuring timely pre-closing processes. Ideal for organized and detail-oriented candidates.
Customer Service Representative I
Customer Service Representative addressing customer concerns for Rentokil. Maintaining good relations and scheduling services while providing excellent support remotely.
Customer Experience Specialist, Spanish Bilingual
Customer Experience Specialist aiming to reduce churn by engaging customers at critical moments for SQUIRE, a platform for barbers and shop owners.
Healthcare Customer Service Representative
Healthcare Customer Service Representative remotely assisting members with health care inquiries and eligibility questions. Must have customer service experience and high school diploma.
Bilingual Healthcare Customer Service Representative – Spanish-English
Bilingual Healthcare Customer Service Representative handling customer inquiries and providing solutions. Working remotely for TTEC, a global consulting and technology company focused on customer experiences.
Customer Success Coordinator
Customer Success Coordinator responsible for customer interaction and issue resolution for U.S. clients. Remote position based in Asia coordinating with teams and enhancing customer experience.
Customer Success Coordinator – Customer Service
Customer Success Coordinator managing customer relationships remotely. Engaging with customers proactively and collaborating with teams to enhance satisfaction.
Healthcare Customer Service Representative
Healthcare Customer Service Representative working remotely, recommending health plan upgrades and assisting members with inquiries. Part of TTEC's customer experience team.
Bilingual Healthcare Customer Service Representative – Spanish, English
Bilingual Healthcare Customer Service Representative supporting customer inquiries and issues remotely. Resolving customer issues and providing answers with compassion in a remote capacity.
Customer Support Representative
Customer Support Representative providing client service through calls, chats, and emails for a SaaS based CRM in the pest control industry. Delivering technology training while nurturing customer relationships.
Receptionist, Customer Support Assistant
Remote Receptionist & Customer Support Assistant for a fast-growing high-end window and door retailer. Answering inbound calls and supporting light administrative tasks in a small remote team.
Customer Support Specialist
Customer Support Specialist communicating with users and resolving issues at Workyard. Supporting onboarding, troubleshooting, and providing product assistance as a key team member.
Business Litigation Legal Support Specialist
Business Litigation Legal Support Specialist providing legal support in a growing litigation practice. Aiming to support litigation strategy and enhance day-to-day operations beyond administrative tasks.
Business Litigation Legal Support Specialist
Business Litigation Legal Support Specialist providing legal support for litigation matters at HireHawk. Conducting legal research and managing case-related documentation remotely from LATAM.