Customer Support
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support handling advanced technical cases via chat, email, and tickets for Koronet's B2B floriculture software. Collaborating with teams and troubleshooting using technical skills.
Responsibilities:
- Handle advanced technical cases via chat, email, and internal tickets.
- Perform in-depth troubleshooting using tools like Postman and technical languages such as Java, CSS, JavaScript, HTML, and MySQL.
- Collaborate with engineering and product teams to resolve complex or persistent issues.
- Document recurring issues and maintain internal knowledge bases.
- Actively contribute to improving internal support processes and tools.
- You will be asked to provide 24/7 support one week per month.
Requirements:
- Located in Spain, Portugal, Grecia, Italy or European timezone.
- You have a degree in Computer Science, Software Engineering, or a related field.
- Advanced English is a must.
- Dutch is a plus.
- You’re comfortable navigating technical environments and tools like Postman and HTML.
- You’re excited to learn—not just about the platform, but about how the floral B2B industry operates.
- You’re proactive in improving processes and eager to build internal tools when needed.
- You have strong analytical and troubleshooting skills.
- You communicate clearly and professionally, even when dealing with complex topics.
- You’re organized, can juggle priorities, and have experience using tools like Salesforce Service, Jira, or other support platforms.
Benefits:
- 100% remote position with flexible working hours.
- Direct mentorship and space to grow into a platform or product expert.
- English classes and continuous learning support.
- A collaborative and transparent environment where your ideas matter.
- Competitive salary based on experience.
- Full-time, indefinite-term contract.
Similar Jobs
Seasonal Customer Support Agent
Seasonal Customer Support Agent at ParentSquare addressing customer inquiries via email, chat, and phone. Efficiently resolving issues during high-volume back-to-school period with potential for full-time transition.
Pharmacy Support Specialist
Pharmacy Support Specialist processing Central Fill–eligible Auto Refills while collaborating with onsite teams. Delivering exceptional client care and maintaining service levels in a remote role.
Campaign Account Support Specialist – Level 2
Campaign Account Support Specialist fostering strong relationships with teams and partners in biopharma services. Managing print intake, direct mail execution, and HCP service initiatives with compliance.
Campaign Account Support Specialist – Level 3
Campaign Account Support Specialist managing fulfillment operations and HCP service initiatives. Overseeing print intake and demand management for pharma clients.
Support Specialist 3 – Magnetic Resonance
Remote Support Specialist providing technical support to customers and engineers for Siemens MR equipment. Responsible for troubleshooting, resolving technical issues, and assisting with on-site repairs.
Bilingual Customer Service Specialist, B2B
Bilingual Customer Service Expert providing support to retailers with exceptional service in French and English. Engaging clients and promoting new products while maintaining strong relations.
Senior Manager – Customer Support
Senior Manager of Customer Support responsible for leading global technical teams at Castor. Enhancing customer satisfaction metrics and ensuring operational excellence across services.
Customer Experience Specialist
Customer Experience Specialist providing personalized travel planning support for clients. Emphasizing relationship-building and service excellence throughout the travel planning process.
Service Support Specialist – Insurance, Spanish
Service Support Specialist managing customer inquiries and insurance policy servicing for COVU's clients. Ensuring satisfaction through efficient case management in a remote role based in Peru.
Customer Service
Remote Customer Support Reps working for Virtual Vantage Inc in a customer service role. Handling customer inquiries and ensuring satisfaction while working from home.
Customer Support Specialist
Customer Support Specialist managing member inquiries and support tickets for Espresa's personal benefits platform. Ensuring service excellence across multiple channels while achieving specific performance targets.
Freelancer Assistenza Clienti – Nutrizione/Salute
Freelancer Customer Support assisting Italian customers in health and nutrition sector for SHEKO GmbH. Engage with customers through social media and community management.
Support Manager, Customer Experience
Support Manager leading customer experience initiatives for AI-powered gym management platform PushPress. Building systems and standards to enhance customer support functions.
Customer Service Representative
Customer Service Representative in e-learning engaging with veterans and ensuring satisfaction through inquiries and support. Remote work from anywhere in the United States, emphasizing effective communication.
Overnight Sales and Customer Service Representative
Customer Service Representative focusing on fielding inquiries via various communication channels. Engaging with customers to resolve issues and meet sales objectives while creating a positive experience.
Customer Service Representative – Administration, Finance
Inhouse Consultant for Infoma ERP providing financial software support and customer service. Engaging with users to improve their experience and resolve inquiries effectively.
Digital Customer Experience Manager
Digital Customer Experience Manager enhancing customer relations and pursuing strategic revenue opportunities. Responsible for business development through product and market innovation in a remote work environment.
Customer Service Representative – Administration, Finance
As Inhouse Consultant for Infoma ERP, support users in financial accounting. Analyze customer inquiries and provide solutions while ensuring a quality service experience.
Bilingual Customer Service Advocate, Russian
Customer Care professional resolving inquiries for Centene's 28 million members and providers. Focused on providing accurate and timely personalized support via various communication channels.
Customer Service Agent
Remote Customer Service Agent for AltaConnect providing support across phone, chat, and email channels. Responsible for handling inquiries and maintaining positive customer relationships.