Customer Support Specialist, English & Spanish
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Job Description
Customer Support Specialist providing bilingual support (English & Spanish) for a global iGaming company. Handling customer queries while ensuring a fast-paced, dynamic work environment.
Responsibilities:
- Answer to incoming requests from customers via live chat
- Identify customer needs and help customers use specific features
- Analyze and reporting product malfunctions
- Follow up with customers to ensure their basic technical and product related issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Requirements:
- You should be proficient in English and Spanish languages
- Proficiency in Portuguese language is good to have
- You must have work experience in support
- You must have excellent communication skills
- You should have strong teamwork skills
- You should have excellent PC skills
- You must have high attention to details
- You should have multi-tasking abilities
- You must be flexible to work in different shift schedules (day & evening & night) and on weekends
Benefits:
- Competitive salary
- Amicable work environment and supportive team members
- Full-time remote opportunity
- Real career opportunities and professional growth
- The great team across the world
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