Customer Support Specialist
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Customer Support Specialist supporting lending institutions using Infinity’s customizable loan-management platform. Troubleshooting client issues, guiding users, and improving support processes remotely.
Responsibilities:
- Manage incoming support requests and triage emails and calls
- Create tickets when needed and resolve issues efficiently
- Address concerns ranging from password resets to functionality questions
- Provide real-time assistance via phone, chat, and email
- Follow up consistently to ensure resolution and client satisfaction
- Research and document solutions to complex issues using historical data, closed tickets, and internal team knowledge
- Collaborate with Developers and Business Analysts on client-focused solutions
- Participate in group communication channels, team meetings, training sessions, and webinars
- Gather client feedback and communicate enhancement requests to Product and Development teams
- Train clients on new releases
- Contribute to continuous learning, knowledge sharing, and process improvement
Requirements:
- 2+ years of experience in technical customer support
- Experience ideally in a startup or high-growth environment
- Availability to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST)
- Proficiency with Microsoft Office, databases, and remote access tools
- Ability to quickly learn new tools, releases, and functionality
- Ability to learn and adapt to chatbots, automated ticketing systems, and AI-enhanced help desk platforms
- Analytical, detail-oriented, client-focused, critical-thinking, problem-solving, and organizational skills
- Excellent verbal and written communication skills
- Ability to translate technical guidance for non-technical audiences
- Ability to collaborate effectively in a virtual environment
- Sound judgment and responsiveness
- Respect for differing perspectives and commitment to inclusivity
Benefits:
- Fully remote position
- Continuous learning, internal mobility, and advancement opportunities within Infinity, Aquila, or another business line
- Coaching and career development support
- Collaborative remote environment
- Virtual interview process
- Accommodations available on request for candidates taking part in all aspects of the selection process
Similar Jobs
Customer Service Agent – Federal Employee Insurance
Remote customer service agent supporting federal employees with insurance benefits and enrollment inquiries. Handling calls, database updates, follow-ups, and outbound surveys for TP Gov Services.
Customer Service Associate – Bilingual, Spanish
Bilingual Spanish customer service agent supporting federal employee insurance benefits and enrollment inquiries. Handling calls, database updates, verification, follow-ups, and outbound surveys remotely.
Customer Support Specialist
Customer Support Specialist supporting clients using alternative-lending software across the US and Canada. Troubleshooting technical issues, guiding users, and improving customer support workflows remotely.
Customer Support Specialist
Customer Support Specialist supporting clients using Infinity’s alternative-lending software. Resolving technical issues, training users, and improving support for customers across the US and Canada.
Customer Support Specialist
Customer Support Specialist supporting clients using Infinity Software’s customizable alternative-lending platform. Troubleshooting issues, guiding users, and improving customer support across the United States and Canada.
Customer Support Specialist – Order & Ticket Support
Customer support specialist resolving overnight order tickets for a US retail and e-commerce company. Managing cancellations, order holds, escalations, and peak-period phone support.
Atención al Cliente
Agente de atención al cliente remoto para Konecta, empresa peruana de experiencias de cliente. Resolución de consultas desde casa mediante agentes humanos e IA.
Customer Service Representative, Banking
Remote banking customer service representative supporting financial accounts, retirement plans, and life insurance. Handling transactions and resolving customer issues across 24/7 rotational shifts.
Digital Support Agent, Ukrainian
Digital Support Agent with Ukrainian supporting customers by phone, chat, and email. Representing global brands through Atlean World’s multicultural customer-experience recruitment services.
Dutch Fashion Support Agent
Dutch-speaking fashion customer support agent answering customer queries for a global brand. Atlean World supports multilingual recruitment and relocation to Portugal.
Customer Care Rockstar, Dutch
Remote Dutch-speaking customer care role for Atlean World, an international HR consultant promoting multicultural work environments. Handling customer support across phone, chat, and email.
Automotive Support Agent, Danish
Automotive customer support agent for Atlean World, an HR SaaS consultant promoting multicultural recruitment. Supporting Danish-speaking customers remotely from Portugal while developing customer service skills.
Customer Experience Associate, Compliance
Customer Experience Associate supporting insurance compliance clients at ReSource Pro. Processing regulatory, licensing, intake, and sales-support tasks while delivering front-line service.
Customer Care Manager
Customer Care Manager leading CSR teams for Arketa’s operating system for fitness and wellness businesses. Coaching performance, managing omnichannel support queues, and improving partner experiences.
Payroll Support Specialist
Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
Employee Benefits Customer Service Representative
Remote customer service representative resolving claims, eligibility, and benefits inquiries for Foundation Risk Partners, a US insurance brokerage and consulting firm. Supporting clients and employees through phone, email, and Salesforce.
Family Support Specialist
Family Support Specialist supporting Tennessee caregivers of youth with complex behavioral-health needs. Building engagement, navigating systems, and coordinating peer-informed care at Holon Health.
Customer Service Representative
Customer Service Representative supporting federal student loan borrowers at Central Research. Handling high-volume calls, account questions, repayment options, and applications remotely.
Customer Care Manager – All Genders
Customer Care Manager coordinating client relationships and employee-benefit solutions for ValueNet, Germany’s leading employee-benefits provider. Remote from the Canary Islands or office-based in Fuerteventura.
Customer Service Representative, Career Changer
Telefonischer Kundenbetreuer im Homeoffice für Energieversorger-Kundenservice bei Mplus. Bearbeitung von Konten, Anmeldungen, Abrechnungen und Tarifen per Telefon und E-Mail.