Customer Support Specialist – French Market
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Job Description
French-market Customer Support Specialist supporting users of Metricool’s social media management platform. Resolving platform questions, explaining plans, and gathering feedback remotely.
Responsibilities:
- Support users by providing solutions and helpful resources about Metricool’s tools and social media functionality
- Provide an excellent chat support experience
- Accompany clients and resolve platform-related doubts and questions
- Introduce users to the platform’s benefits for their daily work
- Explain available plans and recommend suitable options
- Collect customer feedback to improve services and proactively suggest platform improvements
- Provide internal support by managing incident reports and requests from other departments
- Collaborate with colleagues to create and update support resources for enterprise tools
- Build strong internal relationships and align customer inquiries with the team
- Work with the team to understand objectives and unblock situations
- Collaborate with other areas to brainstorm and develop materials
- Learn team, industry, and processes during onboarding; work autonomously and contribute ideas within the first three months
Requirements:
- Based in Spain
- Previous experience in Customer Support or a similar customer service position
- Degree in Digital Marketing or a similar field (ideally)
- Availability to work from 10:00 am to 19:00 pm with a one-hour break
- Fluent/Advanced French and English
- Fluent/Advanced Spanish is a plus
- Digital marketing knowledge (nice to have)
- Basic programming knowledge (nice to have)
- User-focused approach through active listening, empathy, and patience
- Effective communication skills
- High level of self-management and incident resolution
- Strong organization, time management, and multitasking abilities
- Ability to collaborate across different departments
Benefits:
- 100% remote work environment
- Necessary equipment provided for home workspace
- Annual meetups
- Competitive salary package
- Professional development plan and career guidance
- Language lessons
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