Customer Support Specialist
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Job Description
Customer Support Specialist providing assistance to digital companies in resolving queries and onboarding. Engaging in continuous improvement and proactive communication within a global team environment.
Responsibilities:
- Respond to and resolve customer queries through all channels (including email, chat, and Twitter)
- Escalate advanced queries to appropriate internal channels
- Continuously improve knowledge of Paddle products and increase ability to understand advanced queries
- Gather feedback, report issues, propose process improvements, and engage in team meetings
Requirements:
- Experience in a customer support, customer service, or customer-centric role, or eager to transition into your first customer-focused position
- Proficient English speaker
- Happy to work remotely and organised in communicating with teams across different time zones (GMT, AEST, EST, PHT)
- Love interacting with and helping people, and seek to empower customers
- Share experiences and feedback with others
- Continuously seek to improve
- Investigative mindset and like to think out of the box
Benefits:
- Health insurance
- Retirement plans
- Unlimited holidays
- 4 months paid family leave regardless of gender
- Casual dress code
- Annual company retreats
- Personal development opportunities
- Annual learning stipend
- Regular internal and external training
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