Customer Support Specialist
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Job Description
Customer Support Specialist providing written support to fitness studio members. Managing inquiries and ensuring a warm, helpful communication tone.
Responsibilities:
- Customer Support Specialist
- dealing with customer inquiries, providing support to on-site trainers and communicating through written channels.
Requirements:
- Excellent written English
- Genuine empathy and strong people instincts
- Good judgment and comfort making decisions independently
- Reliability and a sense of ownership
- Comfortable working early mornings, evenings, and/or weekends
- German is a plus, but not required.
Benefits:
- Fully remote, flexible within coverage windows
- A growing role with more responsibility over time
- Support from a founder-led team
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