Customer Support Specialist
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Job Description
Customer Support Specialist serving HST Pathways customers by troubleshooting queries and ensuring satisfaction through exceptional support. Role involves communication, documentation, and service quality measures.
Responsibilities:
- Serve as the customer’s point of contact for all service and support related questions
- Troubleshoot and resolve application and customer workflow problems
- Deliver an exceptional client experience by identifying and documenting client needs and issues
- Answer incoming customer inquiries, effectively applying problem solving techniques
- Provide consistent, timely, professional and high-quality client support
- Establish procedures to ensure client satisfaction and quality service delivery
- Communicate and collaborate across teams to help solve issues
- Participate in quality assurance and application testing of software
Requirements:
- Bachelor’s degree recommended
- Proficient in MS Office and related products
- Must be technically savvy with an ability to easily learn new software
- eChart or Practice Management experience preferred
- Healthcare or clinical experience preferred
- Exceptional communication skills for both internal and external communication
- Able to manage many ongoing activities and tasks in a fast-paced environment
- Remote work experience a plus
Benefits:
- Remote work environment
- Health benefits paid for employees
- Flexible Paid Time Off Policy
- 11 company holidays per year
- Paid parental leave
- 401K with matching contributions
- Learning and development allowance
- A diverse, inclusive, and fun team!
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