CX Systems Administrator
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Job Description
CX Systems Administrator owning Zendesk, HubSpot, and automation infrastructure for Tithely, a church-support software company. Optimizing CX workflows, integrations, workforce management, and AI support tools remotely across the US.
Responsibilities:
- Serve as the full technical owner of Zendesk, Community Software, and associated CX tools
- Manage data mapping, sync logic, and integrations between HubSpot, Zendesk, and ChurnZero
- Build and maintain automated workflows, nested triggers, and custom fields across CX systems
- Configure feedback mechanisms via Simplesat
- Manage automated retention and cancellation workflows in ProsperStack
- Administer Assembled workforce management platforms
- Deploy, tune, and optimize AI Agents
- Maintain the Customer Context App, text validation tools, and Trucentive
- Serve as the primary technical escalation point for internal CX technology issues
- Conduct system audits, repair broken automations, and manage user security and permissions
- Interface with software vendors to resolve technical issues and evaluate features
- Execute CX operations and technical initiatives supporting department scaling
- Report to the Director of Customer Operations
Requirements:
- 3+ years of technical administration experience within a SaaS environment
- Deep administrative experience with Zendesk and HubSpot, including complex routing, workflows, and integrations
- Strong logical reasoning skills with experience mapping complex conditional processes using If/Then logic
- Understanding of SaaS integration methods, including webhooks, APIs, and middleware tools such as Zapier and Workato
- Meticulous attention to detail and rigorous workflow testing experience
- US-based and legally able to work full time in the US
- Stable work environment with designated workspace and access to high-speed internet
- Sponsorships are not available
- Workforce management experience with tools such as Assembled preferred
- Customer success platform experience with ChurnZero preferred
- Experience deploying and tuning AI-powered customer service agents preferred
- Background supporting CX, Support, or Customer Success teams in a high-growth SaaS or faith tech organization preferred
Benefits:
- Health insurance
- Dental insurance
- Vision insurance for your family
- 401K
- Paid time off
- Sick leave
- Parental leave
- Equal opportunity employment
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