IT Systems Administrator
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Job Description
IT Systems Administrator supporting Blackpoint Cyber’s cybersecurity workforce across macOS, Windows, SaaS, identity, and endpoint systems. Maintaining secure IT operations, onboarding, compliance, and automation remotely.
Responsibilities:
- Run day-to-day IT operations and resolve Tier 1 and Tier 2 issues across macOS and Windows
- Work the Jira Service Management queue, meet SLAs, and escalate identity, security, and architecture issues
- Administer Microsoft 365, Slack, Google Workspace, Zoom, Atlassian user access, and the password manager
- Resolve account lockouts, MFA problems, VPN and Teams issues, and SharePoint and OneDrive file recovery
- Perform MFA resets and enrollments, group and role assignments, and routine Entra and SSO user administration
- Fulfill application access, license, shared mailbox, and AI tool seat and quota requests within policy
- Operate Intune, Jamf, and Datto RMM, including enrollment, provisioning, app deployment, patch compliance, remediation, and hardware refreshes
- Execute employee onboarding and offboarding, including device collection, access removal, and license reclamation
- Monitor Power Automate onboarding and offboarding flows and resolve routine failures
- Maintain hardware and software inventory, warranties, assignments, and disposal records
- Coordinate shipping and returns for a distributed workforce
- Produce device inventory, compliance, user review, and access review reports for leadership, audits, and renewals
- Follow up on non-compliant devices and verify offboarding completeness for SOC 2 and CMMC needs
- Script routine tasks with PowerShell, Bash, or Python and improve onboarding, offboarding, and reporting automation
- Create and maintain knowledge base articles, runbooks, and how-to guides
- Provision and maintain lab devices and VDI user setups for Engineering
- Track license counts and renewal dates and assist with vendor and procurement tasks
Requirements:
- Approximately 3 to 5 years in IT support, systems administration, or IT operations, including Tier 2 experience
- Strong hands-on experience supporting both macOS and Windows
- Practical administration of Microsoft 365 and at least some of Slack, Google Workspace, and Zoom
- Working experience with Microsoft Entra ID user and group administration, SSO, and MFA at admin level
- Hands-on experience with an MDM or RMM platform such as Intune, Jamf, or Datto RMM
- Scripting ability in PowerShell, Bash, or Python for routine automation
- Experience with ticketing and service management tools, with Jira Service Management preferred
- Familiarity with ITIL fundamentals
- Clear communication and a service-oriented, accountable mindset
- Ability to work 9:00 AM to 5:00 PM Pacific Time
- For US employment, authorization to work in the United States without restriction is required
- Preferred certifications: Microsoft MD-102 or MS-102, Jamf 200, or CompTIA
- Nice to have: experience with Auth0 or other SSO and identity providers
- Nice to have: experience gathering evidence in a SOC 2, CMMC, or ISO 27001 audited environment
Benefits:
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Robust 401(k) plan
- Discretionary Time Off
- Other minor perks
- Equity participation available to employees globally, with program details varying by location and employment structure
- Remote work arrangement
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