Data Center Technician III
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Job Description
Data center technician installing, labeling, and decommissioning hardware and cabling. Maintaining infrastructure and documenting server installations for Astreya.
Responsibilities:
- Install, move, and decommission hardware including cabinets, shelves, power strips, rails, fiber/copper/other cables and cable management, servers, storage, and other devices in the Data Center
- Confirm and label devices, racks, and cables
- Use a standard ticketing system and provide clear, timely, and appropriate customer communications
- Follow the direction of the Site Operations Supervisor and/or Operations Manager
- Follow Standard Operating Procedures, Program Policies, Safety Policies, and Security Policies while meeting quality and quantity requirements
- Perform data center maintenance, asset tagging and scanning, cabling, and documentation of processes and server installations
- Make recommendations for solutions and take ownership of results
- Mentor less experienced team members as needed
- Perform other assigned duties
Requirements:
- High school diploma or GED and 5 to 8 years’ related experience and/or training; or equivalent combination of education and experience
- Excellent verbal and written communication skills in English
- Ability to respond to any On-Call request within 1 hour, while on-call
- Experience cabling systems (power/copper/fiber/other) correctly based on ticket requirements and SOP standards
- Experience working with CAT5e and CAT6 copper cable and multi-mode and single-mode fiber
- Proven ability to adapt to changing priorities, conditions, and circumstances
- Strong organization skills
- Working knowledge of computer hardware
- Understanding of networking components and infrastructures
- Knowledge of copper and fiber testers
- Excellent troubleshooting skills
- Understanding of Data Center best practices (i.e. basic fault tolerance, cable routing, calculating power usage)
- Experience with cable management and knowledge of how to run fiber and copper in a data center
- Knowledge of Data-Center electrical, HVAC, and bandwidth infrastructures as well as fiber/copper topologies
- Able to operate material handling equipment – server lifts, pallet jacks, and forklifts (if certified)
- Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
- Ability to learn new software
- Must provide own transportation to work locations
- Able to safely lift and move a minimum of fifty (50) pounds
- Certifications in Data Center technologies are desired
- Hands on experience in electrical, HVAC, and data center infrastructures
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
- Must be able to use a computer
- Must have the ability to communicate effectively
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