Data Platform Technical Support Engineer – AWS
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Job Description
Ingeniero de soporte técnico AWS para la plataforma de datos de knowmad mood, compañía de transformación digital. Resolución de incidencias L2 en AWS, Snowflake y Airflow.
Responsibilities:
- Proporcionar soporte técnico de nivel 2 (L2) para los servicios de la plataforma de datos
- Investigar incidencias relacionadas con AWS, Snowflake, Airflow, DataHub y EDGC
- Resolver problemas vinculados a permisos, accesos a datos, pipelines, integraciones e infraestructura cloud
- Analizar logs, métricas de monitorización y configuraciones para identificar causas raíz
- Colaborar con equipos de Ingeniería de Plataforma, Producto y soporte L3 en la resolución de incidencias complejas o recurrentes
- Participar en iniciativas de documentación, automatización y mejora continua
Requirements:
- Nivel de inglés C1, tanto hablado como escrito
- Experiencia sólida en AWS Cloud, especialmente con S3, IAM, AWS Glue, Lake Formation, Athena, CloudWatch/CloudTrail, Lambda y EventBridge
- Buenos conocimientos de Python y SQL
- Experiencia con Snowflake y Airflow/AWS MWAA
- Conocimiento de tecnologías Data Lake como Apache Iceberg y Apache Hudi
- Comprensión de procesos ETL/ELT, pipelines de datos, APIs y CI/CD
- Capacidad analítica para la resolución de incidencias de extremo a extremo en entornos productivos
Benefits:
- Contrato indefinido
- Trabajo remoto
- Formación interna y acceso a certificaciones
- Plan de retribución flexible: seguro médico, transporte, tickets guardería y tickets restaurante
- Plan amigo con compensación extra por recomendar candidatos
- Eventos, meetups, techdays y charlas
- 26 días de descanso: 22 días de vacaciones, 2 días de libre disposición y 24 y 31 de diciembre festivos por defecto
- Horario flexible, 8 horas diarias durante todo el año
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