Data & Reporting Analyst – E-Commerce, Marketing Ops
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Job Description
Data & Reporting Analyst managing and analyzing datasets for a multi-location behavioral health organization. Ensuring data integrity and operational efficiency for patient acquisition.
Responsibilities:
- Manage, clean, and maintain large datasets across multiple platforms and locations.
- Generate recurring and ad-hoc reports and dashboards that provide actionable insights for patient acquisition and operational performance.
- Ensure data integrity, consistency, and accuracy to support decision-making.
- Streamline workflows and reporting processes to reduce errors and improve operational efficiency.
- Serve as the trusted point of contact for all reporting, operational, and platform-related inquiries.
- Collect, organize, and maintain large datasets from multiple locations and platforms.
- Generate recurring and ad-hoc reports for leadership and operational teams.
- Ensure data integrity, accuracy, and consistency across all systems.
- Identify trends, discrepancies, and opportunities for operational improvements.
- Restructure and maintain master tracking spreadsheets to serve as a single source of truth for all locations and platforms.
- Maintain accurate records of logins, vendor contacts, ticket statuses, and all data or platform changes.
- Independently track tasks and workflows to ensure no follow-ups are required from internal stakeholders.
- Support review collection strategies within platform guidelines.
- Follow up with centers needing improved review activity.
- Track responsiveness and escalate issues when required.
- Audit new directories or platforms and identify opportunities for additional presence.
- Document platform/listing requirements, costs, and performance mechanics.
- Recommend channels, strategies, and process improvements to enhance operational efficiency and patient acquisition.
Requirements:
- **Must-Haves (Required)**
- 3+ years of experience in data analysis, reporting, e-commerce operations, or marketing operations.
- Strong proficiency in spreadsheets (Google Sheets, Excel) and handling large datasets.
- Excellent written and verbal English communication.
- Strong organizational skills and attention to detail.
- Ability to work independently and manage multiple workflows simultaneously.
- **Nice-to-Haves (Preferred)**
- Experience in e-commerce or digital marketing operations.
- Familiarity with online directories or multi-location platforms.
- Experience creating dashboards or using reporting tools.
- **Tools Proficiency****Must-Haves (Required)**
- Google Sheets/Excel(Advance - Expert Level), Email, Internal reporting platforms
- **Nice-to-Haves (Preferred)**
- Google Data Studio, Tableau, Power BI, Marketing platforms
- Directory platforms (Google Business, Bing Places, SAMHSA, Yelp, BBB)
Benefits:
- **Competitive Salary:** Based on experience and skills
- **Remote Work:** Fully remote—work from anywhere
- ** Health Coverage for PH-based talents:** HMO coverage after 3 months for full-time employees
- ** Generous PTO:** In accordance with company policy
- **Direct Mentorship:** Guidance from international industry experts
- **Learning & Development:** Ongoing access to resources for professional growth
- **Global Networking:** Connect with professionals worldwide
- **Work-Life Balance:** Flexible hours that support a healthy balance
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