Medicare Digital Experience Lead
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Medicare Digital Experience Lead improving digital experiences for Medicare members at CVS Health. Collaborating with stakeholders to enhance usability and strategic planning for digital services.
Responsibilities:
- Serve as the primary point of contact for Medicare stakeholders across business, product, technology, operations, and member experience teams
- Partner across-functionally to develop a best in class and consistent digital experience.
- Build trusted, collaborative relationships to align priorities, expectations, and timelines.
- Define the unique needs and digital impacts for the Senior population.
- Understand the Senior population digital trends leveraging competitive intel, usage trends and market data.
- Navigate an environment that is ambiguous and at times, uncertain while learning on the fly will set you up for success.
- Evaluate current product state to identify opportunities through product analysis, digital data and stakeholder conversations.
- Translate member pain points, data insights, and business goals into clear strategic recommendations and design decisions
- Leverage basic technical knowledge (e.g., digital platforms, data flows, integrations, agile delivery) to inform decisions and remove friction
- Proven record of constructing and executing complex analyses to meet business needs.
- Coordinate and lead Medicare specific demos for key stakeholders.
- Ensure monthly results and roadmap are in a constant state of readiness to share with BU partners, Enterprise leaders, marketing teams and other key stakeholders.
- Review and align the rolling 4 quarter roadmaps with product leaders, in preparation for monthly product review meetings.
- Lead a cross-functional team to create and execute on product plans, coordination of market and product research, and management of relationships with strategic partners and key internal stakeholders.
- Establish and oversee the plans, monitoring and organizational approach between business units that result in consistently great products.
- Hold teams accountable to building the product, on-schedule and communicating status/risks appropriately.
Requirements:
- 7+ years’ experience in Product management or product development
- 5+ years’ experience with digital assets (platform, mobile and web)
- 5+ years of Stakeholder management - Build and maintain strong relationships across key stakeholders and constituents
- Experience working with Medicare or Senior demographics.
- History of leading complex projects involving multiple matrixed workgroups across a large endeavor/organization.
- Strong communicator, both verbal and written, with executive presence and the ability to influence across disciplines and levels of seniority.
- Ability to provide vision to large teams to guide multi-month fast-paced projects, establish key milestones driven by market/enterprise need, and direct matrixed teams.
- Proven experience leading and influencing cross functional teams in preparation.
- Strong critical thinker who makes balanced, insightful decisions.
- Engaging and concise speaking and presentation skills.
- Passion for health and wellness and Aetna Digital mission is a must.
- Drive results by working within established timeframes, deadlines, and understanding next steps
- Strong analytical skills.
Benefits:
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
Similar Jobs
Fullstack Developer, Shopify
Develop and optimize Shopify stores for direct-to-consumer brands from Liquid components to custom apps. Collaborate closely with the founder on impactful projects.
Praktikum – E-Commerce, Shop-Management
Internship in E-Commerce & Shop Management focusing on the development of a WooCommerce shop. Involves technical setup, product management, and SEO optimization.
Shopify Backend Developer – E-Commerce, Next-Level Development
Shopify Backend Developer improving our Shopify store for Nature Heart, a premium supplement brand. Involves custom apps, structured data, and performance optimization.
Customer Success Manager – E‑Commerce
Act as the main point of contact for Book of Business key accounts, provide and implement recommendations to maximize system adoption. Collect and report customer feedback and BoB metrics while identifying opportunities for success stories and reviews.
Manager Customer Experience – E-Commerce
Manager Customer Experience / E-Commerce enhancing online brand experience and conversion optimization for ALEMI, a Zurich-based handbag brand.
Front-End Developer
Shopify Front-End Developer architecting high-performance digital storefronts for global brands. Enhancing user experience and optimizing storefronts while collaborating with designers and marketing teams.
Ecommerce Merchandiser
Ecommerce Merchandiser responsible for operational tasks, product sales, and promotions at Bose. Collaborating with teams for effective eCommerce and site performance management.
Working Student E‑Commerce
Unterstützung im E-Commerce bei ADLER Werbegeschenke durch aktive Mitwirkung bei Online-Kampagnen. Flexibel arbeitend in einem wirtschaftsnahen Studiengang mit sehr guten Deutsch- und Englischkenntnissen.
Principal E-Commerce Marketing Manager
Principal E-Commerce Marketing Manager responsible for strategic direction of acquisition campaigns in e-commerce. Focusing on data-driven insights and collaboration with digital leads.
Creative Strategist – eCommerce, Entry to Mid-Level
Creative Strategist crafting impactful creative strategies for ecommerce brands. Collaborating with clients and creative teams to influence advertising performance.
Finance Manager – Ecommerce Agency
Finance Manager overseeing financial operations within Hiry Agency, servicing DTC and eCommerce brands. Maintaining P&L, managing invoices, and ensuring accurate financial records.
Ecommerce Category Manager, Product Expansion – Growth
Ecommerce Category Manager for Hadley Designs managing product expansion and growth. Handling category performance and market dominance in Amazon as the primary retail channel.
E‑Commerce and Growth Manager – Shopify, Performance Marketing
E-Commerce & Growth Manager responsible for Shopify and Performance Marketing at CAPULET Jewelry. Driving digital growth and optimizing online sales strategies.
Creative Director – E-Commerce
Creative Director managing visual identity for e-commerce brand with remote work setup. Leading strategy and execution across channels to enhance brand communication.
Ecommerce Customer Service Representative
Customer Service Representative at a dynamic Australian company aiding customer inquiries across various channels. Ensuring a positive experience while managing accounts and resolving issues.
E-Commerce Operations Specialist – AI & Automations
E-Commerce Operations Specialist managing operations for DESKSPACE, specializing in AI & Automations. Overseeing daily tasks in E-Commerce operations and Shopify management.
Copywriter / Creative Strategist, E-Commerce
Copywriter responsible for developing creative concepts and collaborating closely with the Media Buying Team. Join IRON Media GmbH, a growth partner for over 500 E-Commerce brands worldwide.
Senior Performance Marketing Manager, Account Strategist – Google Ads, E-commerce Focus
Performance Marketing Manager managing E-Commerce Google Ads accounts at Beilmann Marketing GmbH. Developing growth strategies and coordinating projects within a fully remote team.
E-Commerce Manager, 20 Std./Woche
E-Commerce Manager responsible for operational and strategic management of a beauty product online shop. Collaborating closely with founders and developers to enhance user experience and optimize performance.
Performance Marketing Team Lead – E‑Commerce
Performance Marketing Teamlead leading the Marketing team with successful brands like HelloFresh. Taking charge of major marketing budgets and strategies for E-Commerce.