Deal Desk Manager
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Job Description
Deal Desk Manager responsible for commission operations and compensation governance at LucidLink. Focused on driving accurate and timely payouts within a fast-growing SaaS environment.
Responsibilities:
- Own end-to-end commission operations, including monthly calculation, validation, and timely payout of commissions across the sales organization — ensuring accuracy, consistency, and full auditability at every step.
- Serve as the primary point of contact for all commission-related inquiries from the sales team, resolving disputes quickly and transparently, and building the trust that comes from a well-run compensation function.
- Lead commission plan design and governance in collaboration with Sales, Finance, and RevOps — translating business objectives into incentive structures that drive the right behaviors, balancing simplicity for reps with flexibility for the business.
- Maintain and continuously improve compensation policy documentation, ensuring clarity and consistency around quotas, crediting rules, accelerators, clawbacks, and exceptions — so that reps and managers never have to guess how they're being measured.
- Analyze payout trends, attainment distributions, and plan effectiveness on an ongoing basis, surfacing insights that inform compensation strategy and help leadership make data-driven decisions at each planning cycle.
- Partner with Finance on accruals, forecasting, and compensation-related reporting, ensuring that commission liabilities are accurately reflected and that the business has clean visibility into its compensation spend.
- Manage commission tool administration — configuring, maintaining, and improving the systems used to calculate and track compensation, whether that's a dedicated ICM platform or a Salesforce-based solution.
- Support pricing and deal desk operations by managing discount frameworks, approval guardrails, and CPQ tooling in collaboration with Sales and Finance — ensuring quotes are accurate, compliant, and move through the approval process efficiently.
- Enable the sales team on both commission plan mechanics and quoting processes, providing training and clear documentation that reduces confusion and allows reps to focus on selling.
- Track and report on deal metrics including discount trends, deal cycle times, and approval patterns to support pricing decisions and overall sales performance visibility.
Requirements:
- 4–6 years of experience in Sales Compensation, Revenue Operations, or Deal Desk roles within a B2B SaaS environment
- Deep expertise in sales compensation plan design, quota-setting, payout operations, dispute resolution, and compensation governance. This is the core of the role.
- Experience administering or optimizing a commission management tool (e.g., QuotaPath, CaptivateIQ, Spiff, Xactly, or similar)
- Familiarity with SaaS pricing models, CPQ systems, and deal structuring — enough to own quoting operations and partner effectively with Sales and Finance on deal execution
- Hands-on experience with CPQ tools (e.g., Salesforce CPQ, DealHub, or similar) is a plus
- Strong analytical skills with the ability to model compensation scenarios, identify payout anomalies, and translate data into actionable recommendations
- Demonstrated ability to collaborate cross-functionally with Sales, Finance, Legal, and RevOps in a high-growth, fast-moving environment
- Experience in a startup or high-growth company where you've had to build or significantly improve compensation processes from the ground up.
Benefits:
- Flexible PTO
- Competitive salary
- Stock options
- Full health coverage
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