Multi Asset Protection Manager
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Job Description
District Asset Protection Manager at Home Depot teaching and training associates to mitigate theft and fraud. Driving core programs and strategies for operational excellence, safety, and compliance.
Responsibilities:
- Teach, coach, and train associates to ensure the effective execution of core Asset Protection initiatives
- Drive execution of the Merchandise Protection Standards (MPS), Pick Ticket, and Lockup programs
- Review Front End Accuracy standards to include Accuracy/Theft and Fraud initiatives and G.E.T initiatives
- Ensure stores are driving a safety culture by promoting safety initiatives
- Teach, coach, and train store leadership and associates on theft/fraud, operational shrink and shrink mitigation initiatives
- Build relations and engage with Government Relations and Law Enforcement for localized support
- Perform timely entry of internal cases into the case management system in accordance with AP Policy
- Review available resources to identify key theft trends by class and SKU for internal and external theft and create solutions
- Conduct timely interviews for internal theft cases identified by MAPM or Central Investigations Team (CIT)
- Daily, weekly, and monthly review of business practices, exception base reporting, theft portal, and AP Performance Hub
- Review and analyze shrink performance within the district and by store location
- Make hiring decisions and take disciplinary action including termination
- Conduct performance reviews, utilize performance management to address performance opportunities.
- Coach and train associates on proper safety behaviors and environmental/regulatory processes.
Requirements:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Working knowledge of Microsoft Office Suite
- Working knowledge of presentation software (e.g., Microsoft PowerPoint)
- Demonstrated ability to collaborate and work effectively with cross-functional teams
- Ability to negotiate, handle complaints, settle disputes, and resolve grievances with both internal and external customers
- Excellent written and verbal communication skills
- Licensure/certification to comply and requirement that varies by location
- 3+ years of multi-unit retail AP experience
- Lead a team with a focus of external/internal theft
- Conducting internal investigations to include interviews
- Organized Retail Crime elements and law enforcement partnerships
- Utilization/management of physical security and investigations systems (CCTV, Alarm, Exception-Based Reporting)
- LPC/LPQ Certification
- Be able to work a flexible retail schedule, position includes supporting multi-store locations.
Benefits:
- Comfortable indoor working environment
- Opportunity for career advancement
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