Design Consultant
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Job Description
Remote Design Consultant selling Fireclay Tile’s sustainable, artisanal products and installation services. Guiding homeowners and designers through consultations, quoting, project support, and sales.
Responsibilities:
- Build a book of business through inbound website chat, phone, email, and other requests
- Help customers understand products and services, uncover project needs, identify sales opportunities, and advance qualified opportunities
- Manage relationships with homeowners, designers, contractors, and residential customers
- Conduct virtual consultations, project reviews, and product presentations
- Develop quotes and guide customers through samples, tile, trim, Bath, renderings, design support, technical resources, and ordering
- Recommend relevant products and services
- Follow up on samples, active projects, and open quotes to advance sales
- Develop repeat business and additional projects within assigned accounts
- Maintain accurate Salesforce records, opportunities, activity history, follow-up, close dates, and next steps
- Balance inbound requests with proactive outreach
- Collaborate with internal partners on pricing, technical questions, logistics, and complex project needs
- Identify customer questions, workflow friction, and sales-process gaps
- Contribute to improvements in tools, technology, automation, reporting, and customer experience
- Perform other duties and support additional projects as assigned
- Represent Fireclay Tile’s brand and core values
Requirements:
- Customer-facing experience in sales, design, interiors, retail, hospitality, account management, project management, or another consultative environment
- Strong verbal and written communication skills across website chat, phone, email, video, and presentations
- Strong discovery and listening skills
- Ability to uncover customer goals, project requirements, budget, timing, and buying intent
- Ability to build trust and develop long-term customer relationships
- Strong organization and follow-through managing multiple customers, projects, quotes, conversations, and deadlines
- Comfort balancing reactive inbound demand with proactive follow-up and business-development activity
- Ability and interest in learning a broad product assortment, including design, specification, technical, installation, and service considerations
- Comfort using Salesforce, phone systems, website chat, email, scheduling tools, reporting, and evolving sales technology
- Curiosity and willingness to use large language models and automation
- Tenacity and resilience
- Sound judgment about when to resolve issues independently and when to involve a specialist
- Attention to detail and accurate project and customer information maintenance
- Collaborative and coachable
- Comfortable working independently in a remote environment while remaining connected to teammates and cross-functional partners
- Interest in design, architecture, interiors, tile, or other highly considered products strongly valued
Benefits:
- Commission paid monthly; uncapped commissions with tiered payout structure
- Goal-based bonuses
- Stock options
- Medical benefits
- 401(k) with 4% match
- PTO
- Sick time
- Parental leave
- Professional development
- Ongoing training
- Remote work
- Other perks and financial benefits
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