Deskside Support Manager
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Job Description
Remote Deskside Support Manager overseeing and coordinating end-user technical support operations. Leading support teams and ensuring high levels of customer satisfaction across a remote workforce.
Responsibilities:
- Manage and supervise deskside and end-user support personnel.
- Oversee incident, problem, and service request management processes.
- Monitor service desk performance metrics and implement continuous improvement initiatives.
- Coordinate hardware and software deployment, maintenance, and lifecycle management.
- Ensure compliance with company IT policies, security standards, and procedures.
- Collaborate with internal departments and external vendors to resolve technical issues.
- Develop and maintain support documentation, knowledge bases, and standard operating procedures.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field preferred
- 1+ years of IT support experience, including supervisory or management experience
- Strong knowledge of Windows, Microsoft 365, Active Directory, endpoint management, and remote support tools
- Experience with IT Service Management (ITSM) platforms
- Excellent communication, organizational, and leadership skills
- Ability to manage multiple priorities in a fast-paced environment
Benefits:
- Competitive hourly compensation
- Flexible remote work environment
- Paid training
- Paid time off and company holidays
- Health, dental, and vision insurance (where applicable)
- Professional development opportunities
- Retirement savings plan options
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