Digital Billing Coordinator
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Job Description
Digital Billing Coordinator responsible for generating invoices and reconciling billing data. Interacting with clients and maintaining internal billing processes in a digital media environment.
Responsibilities:
- Generate and issue monthly invoices for digital clients in accordance with the established billing schedule
- Reconcile billing data between source systems (DSP/SSP platforms) and NetSuite prior to invoicing
- Maintain client-specific invoicing requirements including PO references, billing contacts, custom invoice formats, and exception handling
- Serve as first-line response to client billing inquiries; escalate complex disputes to the Billing Manager, Digital
- Prepare billing support documentation for clients on request, including campaign reports, ad unit detail, and period reconciliations
- Process billing adjustments, credit memos, and rebills under documented authority limits
- Support month-end close by ensuring all billing is complete and correctly recorded in NetSuite
- Co-author and maintain the digital billing playbook with the Billing Manager, Digital
- Maintain a current playbook for the Coordinator role's transactional procedures, including invoicing checklist, system access requirements, exception handling, escalation triggers, and the month-end close billing checklist
- Maintain appropriate internal controls and compliance with company billing policies
- Perform other duties as may be assigned
Requirements:
- Bachelor's Degree in Accounting, Finance, or Business preferred
- 2-4 years of billing experience, ideally in digital media, ad tech, or media services
- Working knowledge of NetSuite or comparable ERP system
- Strong proficiency with Microsoft Excel, including pivot tables and lookups
- Familiarity with DSP/SSP platforms, advertising publishers, or programmatic advertising a plus
- Strong interpersonal skills to communicate with all levels within and outside the organization, including direct client interaction
- Must be able to manage multiple priorities, be self-motivating, enthusiastic and diplomatic
- Must be able to communicate clearly and effectively by telephone, in writing, and in person
- Strong organizational skills and demonstrated ability to meet recurring deadlines
Benefits:
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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