Digital Transformation Analyst
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Job Description
Digital Transformation Analyst facilitating IT project coordination and documentation at Tillman FiberCo. Managing intake processes and improving operational workflows within the technology division.
Responsibilities:
- Manage Technology Intake: Monitor and triage the queue of incoming technology requests from business units.
- Ensure all requests contain necessary details and business justification before assignment to technical teams.
- Participate in stakeholder meetings to capture detailed notes and translate business needs into formal Business Requirement Documents (BRDs) and functional specifications.
- Maintain accuracy within project tracking tools (Jira/Asana), ensuring tickets are up-to-date and clearly defined to support development lifecycles.
- Maintain a master schedule of active projects and resource allocations.
- Identify and report potential resource conflicts or scheduling overlaps to leadership.
- Schedule and coordinate key technical meetings, including Steering Committees and daily stand-ups.
- Prepare agendas, track attendance, and document decisions and action items.
- Aggregate updates from technical leads into comprehensive weekly status reports for leadership review, highlighting risks and timeline deviations.
- Organize and maintain the technical documentation repository (Confluence/SharePoint).
- Ensure System Architecture diagrams, Standard Operating Procedures (SOPs), and user guides are standardized and accessible.
- Assist in the analysis of current operational workflows and recommend adjustments to improve the efficiency of the project lifecycle.
Requirements:
- 1–3 years of experience in IT Operations, Business Analysis, or Project Coordination.
- Strong Documentation Skills: Proven ability to write clear, concise technical documentation and requirements.
- Organizational Excellence: Demonstrated ability to manage multiple administrative tasks and timelines simultaneously with high attention to detail.
- Technical Proficiency: Experience using project management and documentation tools such as Jira, Confluence, Excel, and Visio/Lucidchart.
- Communication: Strong verbal and written communication skills, with the ability to bridge the gap between technical and non-technical audiences.
- Preferred Bachelor’s degree in Business, Information Systems, or a related field.
- Experience working in a startup or fast-paced corporate environment.
- Basic understanding of the Software Development Life Cycle (SDLC) or IT Infrastructure concepts.
- Experience with Jira and Agile project management
Benefits:
- Health insurance
- Professional development opportunities
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