Director, Client Retention
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Job Description
Director retaining and expanding multinational corporate travel programs for BCD Travel. Leading bids, renewals, profitability, and client growth across global travel services.
Responsibilities:
- Maintain and increase revenues through client retention and expansion of current customer programs
- Help drive program margins and profitability by optimizing programs and retaining accounts
- Identify opportunities for deeper program engagement to assist with cross-selling or up-selling products and services beyond standard travel program support
- Leverage existing data and information to uncover emergent data and trends to improve client retention
- Identify opportunities for clients to consolidate and expand their travel program with BCD where business sense supports it
- Proactively engage with business owners regarding renewal, bid avoidance, rebid, and risk status of assigned accounts
- Facilitate project management for the entire bid process before, during, and after bid closeout
- Ensure, oversee, and guide project management for the retention process, including timelines, resource assignments, document management, pricing, and presentations
- Manage third-party consultants and strategic procurement-led processes and competitive bids
- Collaborate with commercial and program management teams on customized approaches for existing customers
- Participate in client-facing presentations and workshops
Requirements:
- Global Program Management and/or Sales experience including retention and competitive bids led from the US or EMEA
- Thorough knowledge of business travel management, the current competitive and supplier landscape, and travel industry technology
- Proficient in business software applications, including MS Excel and MS PowerPoint
- Must be an inquisitive problem solver motivated by uncovering problems and implementing solutions
- Effective oral, written, and presentation communication skills in English
- Ability and willingness to travel domestically and internationally
Benefits:
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Work at the forefront of travel technology and help shape the future of business travel
- Generous vacation days so you can rest and recharge
- A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Work From Anywhere opportunity for 60 days per year
- Reasonable and necessary accommodations
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