Senior Director, Services Success
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Job Description
Services Success Senior Director driving Avaya’s enterprise CX and AI channel-partner growth. Shaping commercial strategy, executive partnerships, migrations, demonstrations, and global sales transformation.
Responsibilities:
- Own the narrative and commercial strategy to drive new business with emerging channel partners globally
- Lead discussions on integrations, co-selling, ROI, and commercial value for high-value partnerships
- Develop transition strategies for customers migrating from legacy environments
- Build roadmaps for modern CX partnerships while ensuring compliance and revenue growth
- Partner with engineering to deliver product demonstrations and proofs of concept showcasing integrations
- Maintain expert-level knowledge of the CCaaS competitive landscape
- Articulate Avaya’s competitive differentiation
- Lead strategic transformation initiatives for customers and partners
- Serve as a trusted executive advisor and commercial architect
- Join Avaya’s Channel Sales Leadership Team
Requirements:
- 12–15 years of experience
- SaaS/CCaaS/CX/UCaaS sales experience
- Strong preference for developing, growing, and leading key partner alliance business
- Proven history of managing strategic and emerging partners
- Exceptional communication, presentation, and whiteboarding skills
- Ability to lead strategic, value-focused discussions with C-level audiences
- Demonstrated history of hitting and exceeding sales targets
- Ability to travel globally as required to achieve sales plans
- Undergraduate or graduate degree, or equivalent experience
- Currently authorized to work in the United States without visa sponsorship now or in the future
- Ability to communicate and use office technology effectively
Benefits:
- Equal Opportunity employer
- U.S. Federal Contractor
- Commitment to equality and equal treatment
- Support for employee growth
- Remote/virtual work arrangement
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