Director, Encompass LOS
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Job Description
Director, Software Engineering leading the Loan Origination System strategy at CrossCountry Mortgage. Overseeing administration and support teams to ensure operational efficiency in a high-volume environment.
Responsibilities:
- Lead and develop Encompass Administration and Loan Support teams, driving accountability, performance, and engagement.
- Partner with Operations, Product, and Technology teams to design and deliver scalable technical solutions.
- Partner with Compliance, Legal, Risk, and Internal Audit to support regulatory requirements and control frameworks.
- Oversee platform integrations, including APIs, SDKs, middleware, and third-party/vendor systems.
- Ensure reliability, security, and performance of all Encompass-related integrations.
- Establish and maintain governance over system configurations, customizations, and workflows to minimize risk and complexity.
- Execute against priorities established through Change Control in partnership with Operations Solutions, ensuring alignment with business and executive objectives.
- Ensure SLAs are consistently met, with a strong focus on turnaround times, backlog management, and team productivity.
- Monitor key performance metrics (e.g., SLA adherence, cycle time, backlog health) and drive continuous improvement.
- Enforce adherence to Change Control, Software Development Life Cycle (SDLC), and governance processes to ensure quality, compliance, and audit readiness.
- Provide clear communication to stakeholders and executive leadership on priorities, risks, and delivery status.
- Manage employee performance, development, and HR-related responsibilities.
Requirements:
- 5+ years of experience with Encompass
- 3+ years of management experience
- Experience managing both project-based delivery and production support environments
- Experience with Agile, SDLC, ITIL, or similar delivery frameworks
- Experience with reporting, workflow analytics, or business intelligence tools
- Experience in a high-volume, multi-channel mortgage environment
- Experience with Encompass APIs and SDK
- Experience with PPE/pricing engine integrations (e.g., Optimal Blue)
- Experience with CRM and marketing platform integrations
- Experience working with third-party mortgage vendors and integrations
- Knowledge of disclosure workflows and regulatory requirements
- Familiarity with the ICE Mortgage Technology ecosystem
- Deep understanding of mortgage operations and the end-to-end loan lifecycle
- Proven skill in translating business needs into scalable technical solutions
- Excellent communication and stakeholder management skills
Benefits:
- medical
- dental
- vision
- 401K
- company-provided short-term disability
- employee assistance program
- wellness program
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