Director, Engineering – Platform Services
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Job Description
Director of Platform Services at HighLevel managing AI adoption and cloud infrastructure scalability. Leading developer productivity enhancements and platform service improvements for a global team.
Responsibilities:
- Designing and operating scalable cloud infrastructure.
- Driving platform services that enable product teams.
- Leading adoption of AI capabilities across platform services.
- Improving developer productivity and internal tooling.
- Defining and executing infrastructure automation and cost strategies.
- Building a centralized platform (Internal Developer Portal) to standardize how engineering teams: Spin up environments, Deploy services, Manage infrastructure, Scale applications globally.
- Drive adoption of Platform-as-a-Product mindset, treating platform capabilities as products for internal developers.
- Define platform vision and roadmap aligned with business and engineering needs.
- Improve developer productivity across Dev teams: Reducing cognitive load, Standardizing workflows, Enabling self-service capabilities.
- Build and scale: Golden paths and service templates, Developer tooling and CLI/API interfaces, Environment provisioning systems.
- Build platform services and APIs that simplify complex infrastructure operations.
- Promote an API-first approach to platform capabilities.
- Enable developers to interact with infrastructure through standardized APIs and services.
- Drive adoption of Infrastructure-as-Code (IaC) across the organization.
- Lead efforts to automate provisioning, configuration, and operations.
- Architect and oversee implementation of highly resilient infrastructure systems, including: Multi-region failover strategies, Disaster recovery and business continuity, Multi-cloud abstraction (where required).
- Ensure infrastructure supports seamless application migration during outages.
- Design for 99.99%+ availability across critical systems.
- Define and evolve CI/CD systems to support: High-velocity development driven by AI-generated code, Progressive delivery (canary, blue-green), Automated rollback based on telemetry, Risk-aware validation and automated quality checks.
- Act as the Scrum/Delivery leader for the platform organization.
- Balance immediate operational and migration needs with long-term architectural improvements.
- Partner with SRE and Infra teams to ensure operational readiness.
Requirements:
- Bachelor’s degree or equivalent experience in Engineering or related field.
- 12+ years of experience in platform, infrastructure, or cloud engineering.
- Proven experience leading platform engineering and infrastructure teams at scale.
- Strong hands-on experience with: Cloud platforms (GCP preferred), Kubernetes (GKE) and distributed systems, CI/CD and DevOps practices.
- Experience driving developer productivity initiatives and platform adoption.
- Experience defining and executing automation and infrastructure strategies.
- Strong leadership, communication, and stakeholder management skills.
- Nice to Have : Experience enabling AI/ML platforms or AI product integrations, Familiarity with LLM platforms, model serving, or AI infrastructure, Experience with Internal Developer Platforms (IDP), Experience in high-growth SaaS environments, Exposure to compliance and audit-driven environments (SOC2, IPO readiness).
Benefits:
- EEO Statement:
- The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government record-keeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
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