Director – Global Customer Training
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Job Description
Director, Global Customer Training leading a revenue-generating training organization at Revalize. Responsible for customer education and training across Revalize's software product portfolio.
Responsibilities:
- Own the customer training P&L, including revenue forecasting, pricing strategy, and margin accountability for training products and services
- Develop and maintain the training catalog, including course packaging, pricing tiers, and bundled offerings aligned with product sales cycles
- Track and report on key performance indicators including revenue, enrollment, utilization, and learner satisfaction
- Lead instructional design strategy for multiple product lines, producing both instructor-led (ILT/vILT) and asynchronous self-paced content
- Translate complex product documentation and SME knowledge into learner-centered content that emphasizes application and outcomes over feature walkthrough
- Maintain content currency across a multi-product portfolio in coordination with Product and Customer Success stakeholders
- Directly manage a team of six instructors across two continents, providing coaching, workload oversight, scheduling, and professional development
- Oversee the learning management system (Docebo) and associated integrations, including enrollment automation, reporting, and data flow across Salesforce, Workato, and NetSuite
- Drive operational efficiency through workflow automation, process documentation, and cross-system data integrity
- Serve as a training advisor to Sales, Customer Support, and Marketing, providing enablement support, course recommendations, and curriculum input
- Collaborate with Product teams to align training roadmap with release cycles and customer adoption priorities
Requirements:
- 10+ years in customer education, training, or instructional design, with at least 5 years in a leadership role.
- Demonstrated experience managing a training function with revenue responsibility
- Strong instructional design skills across modalities (ILT, vILT, SCORM-based eLearning, microlearning)
- Proficiency Familiarity with LMS platforms (Docebo or equivalent) and CRM/ERP-adjacent systems
- Experience managing globally distributed teams across time zones and cultures
- Excellent facilitation skills with the ability to teach complex software workflows to non-technical audiences
- Comfort with data: reporting, pipeline analysis, and operational metrics
- B2B SaaS or enterprise software industry background strongly preferred.
Benefits:
- PTO
- Sick and Parental Leave
- Medical, Dental, and Vision Insurance
- 401(k) Plan
- Health Savings Account
- Life Insurance
- Employee Assistance Program
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