Director, IT Solutions
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Job Description
IT Solutions Director responsible for driving digital transformation by overseeing IT solutions and platforms globally. Leading technology enablement with a focus on artificial intelligence and operational excellence.
Responsibilities:
- Establish and communicate the strategic roadmap for IT solution selection, implementation, and lifecycle management
- Define and execute technology enablement strategies as part of the IT operating model transformation
- Lead enterprise-wide technology enablement initiatives, infusing artificial intelligence and automation into the IT solutions roadmap
- Stay current with industry trends and emerging practices in product management, agile delivery, and digital transformation
- Transform the ServiceNow environment into a robust, scalable enterprise platform
- Spearhead the creation and governance of a Center of Excellence for SDLC tooling
- Establish the strategic vision for the Power BI platform
- Lead the integration and enablement of Generative AI within Power BI
- Develop comprehensive training and user enablement programs
- Lead governance processes for IT solutions and platforms
- Implement and promote industry standards and frameworks
- Manage and empower cross-functional teams to drive process improvements
- Oversee vendor relationships, negotiate contracts, and optimize IT solutions usage
- Provide executive-level reporting and insights on tool performance and ROI
- Oversee the selection, deployment, and continuous improvement of project and portfolio management tools
- Drive change management and adoption initiatives
Requirements:
- Undergraduate degree and 10+ project management experience, or Graduate degree and 8-10 years experience in IT Tools management or a related discipline
- Demonstrated leadership in the management of IT tools and cross-functional teams
- Proven expertise in IT Tools Management
- Strategic IT roadmap development and execution
- Technology enablement and digital transformation leadership
- AI integration and advanced analytics implementation
- IT solution lifecycle management (selection, deployment, optimization)
- ServiceNow platform governance and module management (ITAM, ITOM, ITSM, IRM, TPSRM, HRSD)
- SDLC tooling expertise (Azure DevOps, Jira, Agile, Product Management)
- Data governance, quality, and compliance (ISO, GDPR, industry standards)
- Power BI platform management and AI-powered reporting
- Vendor management and contract negotiation
Benefits:
- Medical, dental, life, vision, disability, 401(k)
- Employee Stock Purchase Plan
- Paid time off
- Tuition reimbursement
- Discounts on Stanley Black & Decker tools and other partner programs
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