Director, Learning and Development – Learning Design and Innovation
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Job Description
Director of Learning Design & Innovation at TAG improving quality and impact of learning solutions. Leading a team to adopt innovative learning methods and drive organizational learning strategy.
Responsibilities:
- Drive innovative, scalable approaches that improve the quality, speed, and impact of learning solutions across TAG.
- Set the strategic direction of the Instructional Design function.
- Provide senior leadership, coaching, and development to Senior Managers, Instructional Design leads, and their teams.
- Define and own the Learning Design strategy, translating it into team practices, quality standards, and measurable business outcomes.
- Oversee design capacity planning, portfolio-level project execution, development standards, and quality governance.
- Set the innovation agenda and identify opportunities to apply AI-enabled solutions and new platform capabilities.
- Own the full innovation lifecycle across the organization—from opportunity identification through implementation and scale.
- Serve as the senior leader for learning innovation across L&D.
- Establish the measurement framework for learning design and innovation effectiveness.
Requirements:
- Bachelor’s degree required; Master’s Degree preferred.
- A minimum of 7+ years of relevant learning design experience in a fast-paced organization with a distributed workforce.
- A minimum of 5+ years leading a team of L&D professionals.
- Advanced understanding of adult learning theory and principles demonstrated application of instructional design and human performance improvement principles.
- Strong ability to create process, organizational systems, and operating procedures.
- Exceptional project management skills and proven experience partnering in large-scale organizations.
- Advanced problem solving, decision-making, and critical thinking skills.
- Proven experience influencing stakeholders across a variety of functions and levels.
- Proven design experience across learning modalities (ILT, eLearning, Virtual, Performance Support, Mobile, Social).
- Well versed in digital learning, just-in-time / micro-learning, and blended learning strategies and advanced understanding of design and delivery methods.
- Strong proficiency with AI enabled design tools and high learning agility for new and emerging technologies.
- Experience with HTML, Captivate, Articulate or comparable software development tools.
- Experience with Adobe (Photoshop, InDesign, Illustrator) or comparable tools.
- Graphic design or visual design skills preferred.
- Experience with LMS preferred.
- Flexibility and agility to be proactive in a fast paced, ever changing environment.
- Excellent verbal and written communication skills.
- Excellent collaboration and influencing skills; ability to work with multiple internal and external customers and subject matter experts.
- Proven experience managing design vendors.
- Ability to travel as needed.
Benefits:
- Comprehensive suite of centralized business support services
- High-quality consumer healthcare experiences at scale
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