Director of Client Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Director of Client Services overseeing radiology revenue cycle management and client performance initiatives. Collaborating with clients and internal teams to improve operational performance and service quality.
Responsibilities:
- Lead client performance improvement initiatives (charges, revenue integrity, AR management, process redesign).
- Analyze BI reports, dashboards, and key revenue cycle indicators to identify trends, risks, and strategic opportunities.
- Support clients through accurate reporting, month-end reviews, presentations, and ongoing discussions that translate data into action.
- Respond promptly to client questions and escalations, ensuring thoughtful and service-focused solutions.
- Collaborate with internal operations teams to implement best practices and resolve performance challenges.
- Serve as a subject matter expert on radiology revenue cycle topics, including regulatory programs such as MIPS and MACRA.
- Participate in client meetings, strategic planning sessions, and retention efforts to support long-term partnership success.
- Maintain strong follow-through, organizational discipline, and a consistent standard of quality across all client interactions.
Requirements:
- Bachelor’s degree or equivalent experience.
- Minimum of five years of healthcare experience, including revenue cycle management and operational oversight.
- Demonstrated success in client services, relationship management, and guiding clients through performance outcomes.
- Experience using business intelligence tools for revenue cycle analysis and performance reporting.
- Strong problem-solving skills, organizational ability, and clear communication style.
- Direct experience in radiology is strongly preferred.
Benefits:
- Travel Percentage Up to 50%
Similar Jobs
Tax Senior Manager – Private Client Services
Tax Senior Manager overseeing tax planning and compliance for ultra-high net worth individuals. Join EisnerAmper, a leading accounting firm, and contribute to dynamic client engagements.
Lead Consultant – Client Services, Oracle Opkey
Oracle Cloud Functional Testing Consultant possessing experience in Oracle Financials and HCM. Requires independent work to design and execute test scripts for clients.
Client Service Associate
Client Service Associate overseeing healthcare client accounts and supporting project management processes with Sr. Client Service Manager. Collaborating with internal teams on service delivery and client communication.
Client Relationship Manager, Client Services – Retirement
Client Relationship Manager in charge of relationship management and service experience for retirement plans at Ascensus. Promoting plan retention and client satisfaction through strategic advice and support.
Senior Retirement Service Consultant, Client Services – Retirement
Client Services Consultant at Ascensus offering retirement plan expertise and client solutions. Coaching teams and managing client relations while securing sensitive data.
Client Care Operations Specialist
Client Care Operations Specialist providing support to veterinary clinics and pet parents with empathy and professionalism. Ensuring service standards and assisting with operational processes.
Client Service Coordinator
Remote Client Service Coordinator assisting clients with travel planning, research, and coordination of travel details while receiving training and support.
Client Service Manager, Qualified
Client Service Manager building relationships and providing client assistance for retirement plans. Working in a fast-paced environment alongside investment advisors and third-party vendors.
Director/Senior Director, Client Services Lead
Lead pivotal client services engagements for BlastX, a digital consultancy transforming customer experiences. Focus on account growth, delivery excellence, and capability development.
Account Manager, Client Services
Account Manager facilitating client relationships and managing enrollments across Texas for Sidecar Health's innovative healthcare services. Focused on group retention and satisfaction through proactive management.
Payroll & Client Service Specialist – UKG Ready
Payroll Specialist responsible for delivering payroll, technical support, and training to POA clients and internal teams. Optimizing the UKG Ready platform and managing key accounts for efficient operation.
Client Services Supervisor
Client Services Supervisor responsible for supervising Project Attorneys and ensuring quality customer service. Streamlining processes and acting as a liaison with Project Managers and Client Services management.
Senior Tax Manager – Private Client Services
Tax Senior Manager overseeing compliance and advisory services for ultra-high net worth individuals. Collaborating with Partners and managing a dynamic team in a fully remote position.
Client Services Associate
Client Services Associate collaborating with teams to support patients and clients at Guardant Health. Managing communications and documentation in a remote role with some travel for training.
Client Service Representative
Client Service Representative at Envita Medical Center providing remote support to clients inquiring about services. Focused on excellent communication and problem solving.
Bilingual Client Service Coordinator
Bilingual Client Service Coordinator providing front-line client support via multiple channels. Engaging clients while working remotely in a fast-paced environment with a focus on quality service.
Senior Client Services & Onboarding Manager
Senior Client Services and Onboarding Manager managing client fundraising programs for public media. Responsible for client relationships and driving the success of marketing campaigns.
Client Support Executive
Client Support Executive at Corpay ensuring service delivery and customer satisfaction by managing account activities and coordinating with internal teams. Analyzing performance metrics and supporting customer retention efforts.
Advisor, Member/Client Sales and Service
Member/client service advisor responsible for developing and maintaining business relationships. Engaging with clients to enhance satisfaction and promote specialized products and services.
Client Service Manager
Client Service Manager at Trustmark serving as the primary contact for brokers and employer groups. Ensuring timely and high-quality support across service and administrative needs.