Director of Client Success
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Job Description
Director of Client Success scaling brand and retail partnerships for Third, a modern-commerce growth company. Driving retention, expansion, reporting, and social-commerce strategy across enterprise accounts.
Responsibilities:
- Define and execute Third’s overarching client success strategy
- Drive engagement, retention, and revenue growth across brand and retail partnerships
- Own senior-level relationships with enterprise partners
- Align client objectives with Third’s platform capabilities
- Identify and drive upsell and expansion opportunities across existing accounts
- Partner with Sales on renewals, retention forecasting, and account growth strategy
- Oversee campaign performance analysis and reporting
- Deliver clear, actionable insights to clients and elevate reporting standards
- Leverage data to inform strategy and mitigate churn risk
- Collaborate with Product, Production, Commerce, Marketing, and Operations
- Advocate for client needs and influence roadmap priorities
- Refine scalable onboarding, success-planning, and health-scoring processes
- Implement lifecycle-management best practices in a fast-scaling environment
- Provide strategic guidance on social commerce and the creator economy
- Position Third as a leader in livestream commerce
Requirements:
- Bachelor’s degree or equivalent experience in Client Success, Account Management, Digital Media, E-commerce, or related fields
- 8+ years of experience in client success, account management, or a related customer-facing role
- 3–5+ years of experience on high-performing client success teams
- Proven track record managing and growing enterprise-level client relationships
- Strong analytical capabilities and ability to translate performance data into actionable strategy
- Excellent communication and executive presentation skills
- Experience working cross-functionally in a fast-paced, high-growth environment
- Deep understanding of the creator economy, livestream commerce, and digital marketing trends
- Experience at a high-growth startup preferred
- Previous experience with TikTok Shop or livestream commerce platforms preferred
- Understanding of cold-start brand growth strategies
- Familiarity with Google Analytics, Looker, Airtable, CRM platforms, and customer success software
Benefits:
- Comprehensive health, dental, and vision coverage
- Flexible PTO
- Remote-first work environment with periodic team gatherings
- Access to an industry-leading network across social commerce, creator, and brand marketing
- 20% compensation component in addition to base salary
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