Director of Consultancy Services
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Job Description
Director of Consultancy Services at M3 USA leading project managers in executing research methodologies. Overseeing client partnerships and driving operational excellence.
Responsibilities:
- Directly manage, mentor, and develop a team of Project Managers responsible for end-to-end project oversight across quantitative and qualitative methodologies.
- Ensure Project Managers are equipped to manage complex, multi-method research studies with excellence.
- Build scalable processes and documentation that support consistent delivery standards.
- Monitor team capacity, workload distribution, and hiring needs to ensure sustainable growth.
- Partner with Talent Acquisition to attract, onboard, and retain top industry talent.
- Create a culture of accountability, collaboration, client-centricity, and continuous improvement.
- Serve as a senior consultative partner to key consulting firm clients and enterprise accounts.
- Participate in strategic client meetings, business reviews, and solution design conversations.
- Translate client objectives into operationally sound execution strategies.
- Anticipate risks and proactively implement mitigation strategies.
- Support the sales process by advising on feasibility, methodology considerations, pricing strategy, and operational implications.
- Identify opportunities to expand service offerings and strengthen long-term partnerships.
- Standardize project delivery processes across both qualitative and quantitative research.
- Ensure adherence to timelines, profitability targets, and client satisfaction KPIs.
- Oversee compliance with ISO standards, GDPR, adverse event reporting, and all applicable regulatory requirements.
- Partner with Engineering and cross-functional leaders to enhance project management systems and drive efficiencies.
- Maintain oversight of panel best practices, sampling quality, and data integrity.
- Ensure smooth handovers and appropriate holiday/coverage planning.
- Lead the development and scaling of the Consultancy Services function as a strategic growth area.
- Contribute to defining service offerings, positioning, and operational frameworks.
- Drive innovation in methodologies, workflows, and service models.
- Assist in the integration of future acquisitions to ensure best practices are maintained.
Requirements:
- Bachelor’s degree or equivalency
- Minimum of 8 years of experience in market research project management or operations
- Minimum of 3 years managing a staff of 3+ employees
- Experience in overseeing both quantitative and qualitative research projects
- Experience working directly with consulting firms or enterprise-level clients strongly preferred
- Extensive experience in quantitative and qualitative project management role in the medical/healthcare market research field
- Thorough understanding of both qualitative and quantitative domestic and international market research projects
- Ability to lead a team made up of both junior and senior team members
- Self-motivated and able to (re)prioritize tasks throughout the workday
- Exceptional time management, organizational skills, attention to detail and ability to multitask
- Well-developed analytical and creative problem-solving skills
- Exceptional written and verbal communication skills
- Strong Microsoft Office skills including Excel, Outlook and Word, and be a quick learner of new technologies/software.
Benefits:
- Health and Dental
- Life, Accident and Disability Insurance
- Prescription Plan
- Flexible Spending Account
- 401k Plan and Match
- Paid Holidays and Vacation
- Sick Days and Personal Day
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