Director of Customer Success
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Job Description
Director of Customer Success driving relationship growth and renewals at Movn Health. Responsible for expanding existing accounts and managing partnerships in healthcare industry.
Responsibilities:
- Grow referral volume and renewals significantly across existing partnerships in multiple states.
- Sign and activate new provider groups under existing payer agreements.
- Achieve >100% NRR through upsells, site expansions, and consistent engagement.
- Expand existing accounts by turning satisfied providers into referral champions.
- Activate and manage health plan partnerships to grow patient referrals.
- Build and execute standard implementation playbook for launch.
- Create and execute a cadence of QBRs with all partners.
- Build deep, trust-based relationships with key stakeholders through frequent onsite visits, meetings, and follow-ups.
Requirements:
- 5–8 years in provider relations, physician outreach, or healthcare sales, ideally in cardiology, chronic care, or digital health.
- Proven success expanding existing accounts and driving renewals with ≥$2M annual book of business.
- Demonstrated experience selling digital health, cardiovascular, or RPM/CCM solutions - with references.
- Clinical or allied health background (RN, Exercise Physiologist, etc.) a plus — ability to 'speak clinical'.
- Bachelor's degree required; MHA or MBA preferred.
- Strong comfort with travel, in-person meetings, and relationship-based selling.
- Experience navigating hospital systems, medical groups, and payer-provider dynamics.
Benefits:
- Significant travel based in East Coast and South preferred
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