Director of Insurance Services
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Job Description
Insurance director leading OCCU’s remote Oregon team. Growing Personal and Commercial Lines while improving profitability, compliance, partnerships, and member service.
Responsibilities:
- Lead, coach, and develop insurance agents and processors, creating clear expectations, accountability, and opportunities for continued growth
- Actively contribute as a producer while building the team's ability to generate new business, retain accounts, and deliver trusted service
- Develop insurance strategies, business plans, implementation roadmaps, and measurable initiatives, then lead their execution through completion
- Identify and pursue opportunities to grow OCCU's Personal Lines and Commercial Lines business
- Evaluate and improve insurance products, pricing, service offerings, workflows, and delivery methods
- Manage carrier and external partner relationships while identifying new products, vendors, and market opportunities
- Establish and oversee effective sales, service, renewal, and policyholder-support processes
- Use market research, member feedback, production results, book revenue, renewal activity, and service measurements to evaluate performance and guide decisions
- Ensure procedures and workflows remain responsive to regulatory requirements, errors and omissions considerations, market developments, and changes in technology
- Communicate program performance, strategic priorities, and recommendations clearly to senior leadership and the CUSO Board of Managers
- Build trusted partnerships throughout OCCU and model big-hearted, tenacious, and humble leadership
Requirements:
- A minimum of five years of demonstrated insurance industry experience
- Experience growing and/or operating an insurance agency focused on Personal Lines and Commercial Lines
- Deep insurance industry knowledge and proven ability to grow an insurance business line
- Demonstrated success as a producer and a leader of sales, service, or insurance operations teams
- Proven ability to translate strategy into action, establish measurable goals, hold others accountable, and adjust plans based on results
- Strong knowledge of insurance products, carrier relationships, renewals, agency workflows, sales and service measurements, market trends, and business profitability
- Strong analytical, business-planning, problem-solving, conflict-resolution, and operational decision-making skills
- Ability to build influential partnerships with internal stakeholders, carrier partners, vendors, team members, and members
- Strong organization, prioritization, documentation, and project leadership skills
- Demonstrated ability to lead through change, remain effective under pressure, and advance initiatives in an evolving business environment
- An active Oregon Property and Casualty License, which must be maintained, along with licensure in any additional states where required for OCCU business
- A bachelor's degree or a proven track record of driving measurable business outcomes
- An equivalent combination of education and experience demonstrating the required knowledge, skills, and abilities may be considered
Benefits:
- Low-cost medical, dental, and vision insurance
- 401(k) retirement plan with employer match
- Paid time off plus 13 paid holidays
- Tuition reimbursement for eligible education and training
- Company-paid long-term disability
- 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities
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