Insurance Claims Officer
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Job Description
Insurance Claims Officer managing property and liability claims for Stonewater, a major UK social housing provider. Coordinating stakeholders, records, renewals, payments and recoveries.
Responsibilities:
- Manage insurance claims from initial notification through to closure
- Work with colleagues across the organisation, brokers, insurers, loss adjusters and solicitors
- Keep claims moving and ensure key dates and actions are not missed
- Gather supporting information and maintain accurate records
- Support annual insurance renewals, policy administration, payments and recoveries
- Identify opportunities to improve processes and data quality
- Support the day-to-day delivery of Stonewater’s insurance service
Requirements:
- Administration or case management experience within insurance, claims, housing, legal services, finance, risk management or a similar environment
- Great organisational skills and ability to manage competing priorities
- Strong attention to detail and methodical approach
- Confidence communicating with internal and external stakeholders
- Ability to gather, review and accurately record information
- Good judgement and confidence knowing when to escalate
- Experience using Microsoft Outlook, Word and Excel
- Proactive, collaborative and customer-focused approach
- Experience of commercial insurance, particularly Property and Liability, would be valuable
- Experience within housing or another property or asset-based organisation would be an advantage
- Willingness to study towards a professional qualification if required
- Valid Right to Work document
- Satisfactory references
- Satisfactory Disclosure and Barring Service Check, if applicable
Benefits:
- Professional qualification study support may be available
- Opportunity to work towards a CII Certificate or other relevant insurance qualification
- Disability Confident Employer workplace support
- Customer-focused, collaborative working environment
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