Bilingual Risk Management Associate
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Job Description
Bilingual Risk Management Associate processing patient registrations and records for Cencora’s Canadian healthcare services. Supporting Innomar Strategies’ patient and provider programs.
Responsibilities:
- Process program registrations received via fax, e-mail and phone on a daily basis
- Ensure prompt updates to the program database on an ongoing basis
- Maintain effective communications with multiple external and internal customers
- Maintain accurate electronic records regarding patient and program registrations, patient data, laboratory alerts, and requests for further information
- Communicate with internal and external clients as necessary
- Perform other duties and tasks as required
- Support Cencora’s patient and provider support and pharma commercialization services in Canada through Innomar Strategies
Requirements:
- Minimum 2 years experience in customer service / data entry role, in an office setting
- Working experience in a pharmaceutical/biotech or healthcare-related industries is an asset
- College diploma or University degree in a related field
- Proactive customer focus
- Bilingualism an asset
- Ability to communicate effectively both orally and in writing
- Professional / courteous / efficient telephone manner
- Effective interpersonal and leadership skills
- Effective organizational skills; attention to detail
- Ability to consistently meet deadlines
- Excellent problem-solving skills; ability to resolve issues effectively and efficiently
- Ability to work independently and in a team environment
- Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs
Benefits:
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
- Reasonable accommodations during the employment process and employment
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