Director of IT – Security
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Job Description
Director of IT and Security managing IT operations and infrastructure at Zócalo Health. Leading security initiatives and ensuring compliance as the organization scales operations.
Responsibilities:
- Manage and maintain the company's technology infrastructure, including cloud services, networking, and internal application stack.
- Develop and execute the long-term IT roadmap to support Zócalo Health’s rapid growth and scalability.
- Oversee the IT operational budget, ensuring cost-effective technology investments and asset management.
- Lead the IT Helpdesk function, establishing service level agreements (SLAs) for excellent and timely end-user support and issue resolution.
- Manage the procurement, deployment, inventory, and lifecycle management of all company hardware, software, and SaaS assets.
- Ensure effective training and support for employees on all internal systems and productivity tools.
- Establish and regularly test a robust business continuity and disaster recovery plan for critical IT systems.
- Own and lead the HITRUST certification program, including control implementation, documentation, and audit readiness
- Establish and enforce security policies, standards, and procedures
- Own system access provisioning and de-provisioning across all platforms
- Oversee MDM, endpoint security, and identity management
- Lead vendor security reviews and ongoing risk assessments
- Coordinate incident response and remediation efforts
- Partner with Engineering, Product, Compliance, and Operations on security and IT initiatives
- Manage outsourced IT and security vendors as appropriate
- Build scalable IT and security governance that supports growth beyond 250 employees
Requirements:
- 8+ years of experience in IT, security, or information security leadership
- Strong background in managing and scaling cloud-based infrastructure.
- Proven experience leading an IT operations or end-user support team/Helpdesk function.
- Demonstrated ability to manage IT capital and operating budgets and vendor relationships for technical services.
- Direct experience leading security programs in regulated environments
- Demonstrated experience with HITRUST, SOC 2, HIPAA, or similar frameworks
- Strong understanding of access control, identity management, and endpoint security
- Experience working in high-growth or startup environments
- Ability to balance strategic leadership with hands-on execution.
Benefits:
- Equity compensation package
- Comprehensive benefits including medical, dental, and vision
- 401k
- Flexible PTO policy - take the time you need to recharge
- $1,000 home office stipend
- We provide the equipment needed for this role.
- Opportunity for rapid career progression with plenty of room for personal growth.
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