Director of Training
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Job Description
Training Director managing training delivery for up to 5,000 new hires at Everise. Leading a global training team and ensuring effective training programs and policies.
Responsibilities:
- Responsible for managing training delivery including training up to 5,000 new hires
- Overall management of daily activities of the Training Team supporting multiple clients and LOBs
- Providing supervision and guidance to the Training team
- Planning total training policies, programs, new testing tools, methods, and systems
- Directs the planning, design, and implementation of training programs and effectiveness
- Administration of employee training, including evaluating training needs and course feedback
- Manage the development of the team with individual coaching weekly
- Administration of managerial tasks, including payroll approval and program reporting
- Validate and inspect trainer readiness and in-class observations
- Experience in leading training programs of 200+ new hire classes
- Ensure minimum of 85% graduation rates for all Trainers
Requirements:
- Bachelor's or Associate's degree preferred
- 1 - 2 years of experience at the Director level, with a proven track record in leading large-scale training functions
- 2+ years managing a global training team across multiple GEOs, particularly the U.S.
- Strong experience in the Healthcare vertical, including managing seasonal volume fluctuations and large-scale training ramps
- 2 - 3 years of call center experience, with a focus on BPO heavy ramp experience
- 1 - 2 years of LMS management and usage experience
- Excellent communication, stakeholder engagement, and leadership skills, with a strong attention to detail
- Proficient in MS Office, specifically Excel and PowerPoint, as well as company-specific systems and programs
- Understanding and experience with Adult Learning Principles
- Proficient with G-Suite applications
- Technical writing skills
- Understanding of instructional design and ability to gather and present feedback
Benefits:
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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