Director, Digital and Process Transformation
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Job Description
Director overseeing Supply Chain process and digital transformation at Ciena. Shaping process excellence with AI-enabled operations and cross-functional collaboration across the enterprise.
Responsibilities:
- Lead the design and governance of end-to-end Supply Chain process architecture, including Tier 1–4 process maps, business rules, and standards
- Drive a shift to process-centric execution by establishing scalable workflows designed for automation and cross-functional consistency
- Define the Supply Chain capability roadmap aligned to enterprise transformation priorities and digital strategy
- Direct the development and deployment of enterprise workflows spanning Order Management, Planning, Procurement, Fulfillment, Logistics, and Service Supply Chain
- Partner closely with IT to align process requirements with digital capabilities, including workflow platforms, planning systems, and enterprise architecture
- Establish process-performance metrics and cost-to-serve frameworks that inform decision-making and drive operational efficiency
- Champion organizational readiness, enabling teams to adopt workflow automation, continuous improvement, and process-centric ways of working
Requirements:
- 10+ years of experience in process transformation, shared services, Global Business Services (GBS), workflow automation, or digital capability enablement (+)
- Proven success leading enterprise-wide or cross-functional transformation initiatives
- Strong expertise in process design, workflow governance, and operating model transformation
- Direct experience partnering with IT on digital platforms, business-rule management, or workflow/BPM technologies (e.g., Pega, ServiceNow, Appian)
- Experience with enterprise toolsets such as Kinaxis (supply chain planning) or similar platforms
- Strong analytical and problem-solving capabilities, with familiarity in cost-to-serve or financial performance metrics
- Exceptional communication and influence skills to engage executives, technical teams, and cross-functional stakeholders.
Benefits:
- medical, dental, and vision plans
- participation in 401(K) (USA) & DCPP (Canada) with company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation time
- Paid Family Leave and other leaves of absence
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