Senior Director, Business Transformation
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Job Description
Leads strategic business transformation programs at Centene, impacting healthcare communities and achieving operational efficiency through a diverse business transformation portfolio.
Responsibilities:
- leads strategic business transformation programs with enterprise impact
- acts as a trusted advisor and strategic partner to Centene leadership
- assists with the business transformation team's strategy, execution/delivery methodology, and realizing business benefits across the enterprise portfolio
- manages a team responsible for adhering to the department's Business Transformation Methodology
- provides forward-thinking leadership to a team of Business Transformation Professionals in guiding the business to achieve operational efficiency
- leverages superior knowledge of healthcare, WellCare, business improvement/transformation, organization change management, customer experience, and strategy, to develop training and enforcement of the eBT methodology tools and techniques
- provides guidance, leadership and support to Senior Management in identifying opportunities, providing solutioning, and collaborating to develop strategy
- leads execution of an Enterprise Prioritization Assessment where applicable
- demonstrates thought leadership through out of the box thinking and leveraging deep WellCare knowledge of business processes and systems
- manages a diverse business transformation portfolio affecting organization design, process execution, technology landscape, and business strategy
- leads service offering definition and ensure consistent and superior quality product delivery
- oversees proposed business valuation maximizes impact with an emphasis on hard dollar Return on Investment (ROI) savings or cost avoidance scenarios
- sets overall goals, performance standards, and priorities for one or more functions and manages resources to goals and budget
- sets direction, allocates, and reallocates utilization of resources as required across multiple departments
Requirements:
- Bachelor’s degree in related field
- 9+ years of experience in at least three of the following: process improvement/transformation, business/financial analysis, external consulting/auditing/risk analysis, customer journey/experience, organizational change management, IT solution/architecture, project management
- Consulting experience preferred
- Experience within Care Management strongly preferred
- Experience with Smartsheet strongly preferred
- Organizational Change Management (PROSCI, Six Sigma CAP, Kotter, Bridge’s Rogers Kubler), CEX, CMMI, Six Sigma, PMP preferred
Benefits:
- competitive pay
- health insurance
- 401K and stock purchase plans
- tuition reimbursement
- paid time off plus holidays
- flexible approach to work with remote, hybrid, field or office work schedules
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