Director, Pharmacy Client Management
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Job Description
Director leading a team of account executives to ensure client satisfaction and retention. Collaborating with senior leadership and cross-functional teams at CVS Health.
Responsibilities:
- Lead a team of account executives, driving strategic and operational excellence
- Build and maintain consultative partnerships with senior client stakeholders
- Oversee budget, revenue goals, staffing, and resource allocation
- Develop and implement standard operating procedures for client service
- Manage contract negotiations and pricing for new business and renewals
- Facilitate strategic discussions with clients to review service performance
Requirements:
- Bachelor’s degree or equivalent work experience
- Minimum 6 years of client services experience in healthcare or pharmacy benefit management
- Minimum 4 years of leadership or people management experience
- Deep understanding of the pharmacy benefit management (PBM) industry
- Exceptional interpersonal skills
- Strong organizational and prioritization skills
- Proven ability to create a compelling vision and inspire action
- Analytical skills to develop solutions for complex client challenges
- Experience working effectively in a matrixed team environment
Benefits:
- medical, dental, and vision coverage
- paid time off
- retirement savings options
- wellness programs
- comprehensive benefits package
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