Director/Senior Director, Client Services Lead
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Job Description
Lead pivotal client services engagements for BlastX, a digital consultancy transforming customer experiences. Focus on account growth, delivery excellence, and capability development.
Responsibilities:
- Lead Client Delivery and own the success of a portfolio of accounts, ensuring every project, program, and touchpoint delivers value, insight, and excellence
- Identify and elevate opportunities to expand client partnerships
- Develop account strategies that align to client goals and grow BlastX Consulting’s footprint, driving strategic growth
- Set the tone for client service excellence
- Oversee delivery standards, client communication, and internal coordination to ensure a thoughtful, high-quality experience
- Lead cross-functional teams with purpose and accountability
- Coach consultants to deliver their best work while growing their consulting skills
- Build trusted partnerships by strengthening executive relationships and developing a deep understanding of client organizations—their goals, context, and culture—and guide engagements that truly matter to them
- Help clients make smart, often tough decisions
- Break down complex challenges, structure thinking, and ensure that recommendations drive action, not just analysis
- Foster alignment across BlastX teams and client stakeholders to achieve shared outcomes
- Champion AI enablement—evaluate and adopt agentic and AI-assisted workflows that accelerate delivery and free the team for higher-value work, while keeping AI use governed, outcome-driven, and grounded in human judgment
- Coach and mentor team members, guiding their progression along the capability career path
- Develop best practices, tools, and training that advance capability expertise and power client success
- Collaborate across capabilities and CSLs to integrate standardization and best practices into the delivery model.
Requirements:
- 8+ years of experience in a client-facing role in management consulting or digital transformation consulting/agency
- Demonstrated ability to lead cross-functional teams and successfully deliver in dynamic, fast-paced environments
- Deep expertise in managing expectations, communicating risk, and building long-term, trusted client relationships
- Strong commercial instincts expanding accounts and introducing new service opportunities
- A disciplined, impact-oriented approach to analyzing challenges, solving problems and developing actionable solutions
- Strong financial and business acumen to effectively lead, adapt and make decisions with agility and confidence
- Clear, confident written and verbal communication skills, aligned with the BlastX voice and tailored to executive and technical audiences
- Experience creating and participating in thought leadership efforts (blog posts, industry events, speaking)
- Self-motivated, high-energy professional who thrives in both independent and collaborative settings
- Bachelor's degree preferred, or any equivalent combination of education and experience.
Benefits:
- Flexible PTO policy
- 60% employer paid medical insurance coverage options
- 100% employer paid dental and vision insurance
- 401k 4% company matching
- Profit sharing
- Education assistance
- Paid parental leave
- Performance-based salary increases
- Year-end incentive bonuses
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