Disability Claims Analyst – Long Term Disability
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Job Description
Disability Claims Analyst analyzing long term disability claims at The Standard while providing customer service and ensuring accurate decision-making on claims.
Responsibilities:
- Secure and analyze LTD (long term disability) claim information to make and approve disability decisions and payments on disability claims
- Develop, apply and approve appropriate claim and disability management strategies to ensure prompt and accurate payment and liability management of disability claims
- Provide responsive and caring customer service to claimants, policyholders, and other internal and external customers; participate actively and effectively in team/department projects and issues
- Investigate and analyze medical, occupational, and policy information to determine LTD eligibility and resolve discrepancies within required timeframes
- Make and communicate disability decisions, issue accurate benefits, and manage each claim with an appropriate liability and disability management strategy
- Monitor ongoing medical updates, vocational factors, policy provisions, and deductible income to drive timely and appropriate claim resolution
- Provide proactive, professional communication to claimants, policyholders, and internal partners; resolve issues and support client‑facing activities as needed
- Support team effectiveness by approving decisions from less‑experienced staff, providing training, and ensuring accurate claim data and reserve liability
Requirements:
- High School Diploma or equivalent
- Minimum eighteen months progressively responsible experience in disability claims administration; or the equivalent combination of education and/or relevant experience
- 5+ years of progressive experience in LTD (long term disability) claims (HIGHLY PREFERRED)
- Demonstrated skills for appropriate, timely and customer-focused disability claim account management and administration
- Ability to analyze and apply medical, technical, contractual and legal information to manage an increasingly complex range of disability claims
- Demonstrate working knowledge of Federal, State and local laws and regulations affecting claim investigation, disability decision, and taxation of benefits
Benefits:
- A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
- An annual incentive bonus plan
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
- A supportive, responsive management approach and opportunities for career growth and advancement
- Paid parental leave and adoption/surrogacy assistance
- An employee giving program that double matches your donations to eligible nonprofits and schools
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