Dispatcher Representative

Posted 1hrs ago

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Job Description

Remote Dispatcher coordinating customer jobs and field technicians for Geeks on Site, a U.S. computer repair and technology support company.

Responsibilities:

Assign customer jobs to the right technicians based on availability, location, and skillset
Communicate with technicians via phone, chat, or email to provide all necessary details for each job
Gather and confirm technical information from customers to ensure technicians are prepared
Maintain real-time tracking of open jobs, following up until the technician confirms completion
Handle inbound/outbound calls with technicians and customers, providing clear and professional communication
Troubleshoot scheduling conflicts and escalate issues when needed
Meet daily and weekly assignment targets, contributing to overall team performance
Document activities accurately in CRM/dispatch software

Requirements:

Fluent English (spoken and written)
Strong organizational skills – ability to manage multiple jobs and follow up without losing track
Tech-savvy mindset – comfortable with dispatch and CRM systems, able to explain job details to technicians
Great phone presence – confident, empathetic, and persuasive on calls
Results-driven and ambitious toward meeting targets
Problem-solver – quick thinker when unexpected challenges arise
Must have your own working computer (Windows only; Mac not allowed due to system compatibility)
Must have a reliable, high-speed internet connection
Willing to undergo a background check if selected
Must be able to work 6 days per week, 8 hours per day, aligned with EST

Benefits:

Paid training program
15 days PTO per annum
Work remotely from anywhere in LATAM
Opportunity to grow with a U.S.-based company leading in tech services
Fast-paced, dynamic environment where your impact is recognized