Senior Dispatcher
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Job Description
Senior Dispatcher assigning service providers, coordinating repairs, and updating customers for Cox Automotive’s vehicle operations. Handling inbound events, delays, inquiries, and dispatcher support.
Responsibilities:
- Assess and assign any/all open events
- Verify proper authorization has been obtained to dispatch the event
- Assign the appropriate and nearest Service Provider to make requested repairs
- Advise customers of estimated arrival times and follow instructions per their requirements
- Inform the manager on duty of service-provider delays or repair problems
- Work with New Call/Follow Up Representatives to address problems
- Handle overflow of new inbound events
- Assist New Call/Follow Up Representatives as needed
- Assist in resolving customer inquiries
- Provide peer training
- Maintain an above-average efficiency score
- Maintain good-standing attendance
- Perform other assigned duties and projects
Requirements:
- High School Diploma or GED Certificate, required
- Two years’ relevant experience
- Must be Coordinator-Dispatcher II at least one year
- Advanced knowledge in Microsoft Office Suite
- Basic knowledge in diesel mechanics and customer profile knowledge
- Must clear a pre-employment drug test
- Currently authorized to work in the United States for any employer without current or future sponsorship
- No OPT, CPT, STEM/OPT or visa sponsorship now or in future
- Variable work shift
Benefits:
- Minimum of 6.67 hours of paid time off every month
- Seven paid holidays throughout the calendar year
- Bereavement leave
- Time off to vote
- Jury duty leave
- Volunteer time off
- Military leave
- Parental leave
- Health care insurance (medical, dental, vision)
- Retirement planning (401(k))
- Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
- Reasonable accommodations for qualified applicants or employees with disabilities
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