Dispatcher/Router Combo
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Job Description
Dispatcher coordinating drivers, routes, and service tickets for WM’s U.S. waste collection and recycling operations. Resolving pickup and delivery issues while optimizing daily routing.
Responsibilities:
- Communicate with WM drivers to assist with problem resolution while on route
- Handle incoming service orders and direct drivers
- Resolve service issues
- Interact with WM customer service, sales, and operational staff
- Use WM proprietary software to manage same-day ticket routing
- Prepare all routes for the next day
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors
- Optimize routes with sites and the service department
- Determine daily driver staffing levels
- Assign routes and service tickets to appropriate drivers
- Manage route actions and assure route completion
- Handle incoming calls and emails from customer service and sales
- Manage pickup or delivery requests for container movements within the market area
- Initiate communication with customers while drivers are on site to resolve service delays
- Troubleshoot and resolve potential delivery and pickup problems
- Ensure same-day service on missed pickups by managing routing and tracking driver movement
Requirements:
- High School Diploma or G.E.D.
- 6 months of relevant work experience
- Experience working in a team setting
- Ability to communicate to several areas effectively
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Experience in dispatch, routing, or optimizing routes needed
- Strong communication and computer skills preferred
- Ability to work shifts that may include overtime and Saturday hours
- Some travel, up to 15%, may be required
Benefits:
- Your Tomorrow Education Assistance Program
- Paid on-the-job training
- Established career progression
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- 401(k) with company match
- Discounted stock options
- Stock purchase plan
- Dependent day care
- Paid vacation
- Paid holidays
- Paid personal days
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