Dispatcher/Router
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Job Description
Dispatcher routing WM drivers and resolving service issues for environmental collection and disposal operations. Managing same-day ticket routing and next-day route preparation across Canada.
Responsibilities:
- Communicate with WM drivers to assist with problem resolution while on route
- Handle incoming service orders and direct drivers
- Resolve residential, commercial, and roll-off service issues
- Interact with customer service, sales, route managers, mechanics, and other operational staff
- Use WM proprietary software to manage same-day ticket routing
- Prepare all routes for the next day
- Dispatch drivers based on customer needs, driver locations, loads, cost, and customer satisfaction
- Optimize routes with sites and the service department
- Determine daily driver staffing levels
- Assign routes and service tickets throughout the day and for the next day
- Manage route actions and ensure route completion
- Handle incoming calls and emails from customer service and sales
- Manage pickup and delivery requests for container movements within the market area
- Communicate with customers while drivers are on site to resolve service delays
- Troubleshoot delivery and pickup problems
- Ensure same-day service on missed pickups by managing routing and tracking driver movement
Requirements:
- High School Diploma or G.E.D.
- 6 months of relevant work experience in a team setting
- Ability to communicate to several areas effectively
- Ability to multitask in a fast-paced work environment
- Excellent organizational skills
- Must live and work in Canada
- Some travel, up to 15%, may be required
- Additional or specialized training in transportation, logistics, or a similar area of study preferred
- Customer service experience in a call-center environment preferred
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability coverage
- Stock purchase plan
- Company matching on a RRSP
- Paid vacation
- Paid holidays
- Paid personal days
- Training and development opportunities
- Opportunities for career growth
- Overtime opportunities
- Modern equipment and technology
- Stable, year-round employment
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