Dynamics 365 CRM Lead
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Job Description
Dynamics 365 CRM Solution Lead at Canadian Solar managing CRM implementations across North America. Collaborating with internal stakeholders and external consultants to define and deliver effective CRM-centric solutions.
Responsibilities:
- Serve as the Solution Lead and technical SME for Microsoft Dynamics 365 CRM across North America
- Lead end-to-end CRM delivery work with internal IT teams and external implementation consultants, from discovery through go-live and stabilization
- Manage project delivery activities to keep implementation work on schedule, on budget, and aligned to scope
- Build and maintain strong relationships with business and IT stakeholders to align priorities and drive decisions
- Define and document business requirements, process flows, and future-state design for sales operations, planning, and customer engagement
- Apply functional and technical knowledge to guide solution architecture, including customization, data model decisions, and data migration strategies
- Support testing strategy and execution, including unit testing, integration testing, and UAT planning and coordination
- Develop core enablement artifacts such as training materials, process documentation, and user training support
- Drive strong governance practices to ensure solution quality, scalability, and alignment to business needs
- Provide ongoing operational support for Dynamics 365 CRM, including intake and prioritization of enhancements and issues
Requirements:
- Educational background in Information Technology, or a related discipline
- At least 5 years' of post-graduate experience configuring Microsoft Dynamics 365 CRM
- Experience on at least one Dynamics 365 CRM implementation in a leadership capacity (including project management responsibilities)
- At least 2 years' of experience building CRM reporting outputs that feed into Power BI or similar analytics tools
- Working knowledge of data migration concepts including ETL/ELT processes and transformation mapping
- Experience building integrations/interfaces with other systems using APIs
- Strong communication and stakeholder management skills (able to translate business needs into system configuration)
- Experience supporting CRM architecture, customization, data model decisions, and testing using agile methodologies
Benefits:
- Various flexible work options to support employees' well-being
- Training programs and promotional opportunities
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