EAP Clinical Counselor
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Job Description
EAP Clinical Counselor providing counseling and support over phone, video, chat & email. Help clients navigate emotional challenges in a supportive environment while maintaining client confidentiality.
Responsibilities:
- Our EAP Counselors engage with participants over the phone, video, chat & email
- Provide single session telephonic and video counselling, in-the-moment support and crisis telephonic management in a supportive, ethical and professional manner while maintaining client-confidentiality
- Assess clients thoroughly to ensure appropriateness for short-term counselling
- Assess and manage high risk calls and working closely with individuals at risk
- Appropriately refer clients to external resources or within WPO as part of our holistic approach
- Collaboratively develop clear and concise treatment plans for clients
- Maintain clear clinical and task-oriented documentation in case management system
Requirements:
- Social worker, Counselor or Psychologist with accompanying Master’s degree
- Minimum 2 years direct client-contact providing counseling or mental health services
- Experience providing assessments and/or using clinical assessment tools
- Experience using short-term counselling modalities such as Solution-Focused, CBT, Mindfulness, Integrative, Systemic counselling
- Training in crisis intervention and supporting high risk clients beneficial
- Ability to work with clients presenting with substance abuse, situations of crisis, mental health symptoms and/or family/relationship-related concerns impacting personal or work performance
Benefits:
- Full benefits package
- Paid time off
- 401k match
- Clinical supervision
- Clinical supervision stipend
- Training/tuition reimbursement
- Access to professional monthly clinical development webinars & professional development workshops to assist with CEUs
- Gym reimbursement
- Wellness rewards
- Access to EAP benefits and all WPO services
- Mentorship Program
- 24/7 support for risk calls
- Employee exchange programme
- Comprehensive training provided for this position
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