EAP Counsellor
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Job Description
EAP Counsellor providing supportive mental health services via phone and video. Engaging with diverse clients and managing risk assessments while ensuring client confidentiality and care.
Responsibilities:
- Provide single session telephonic and video counselling, in-the-moment support and crisis management in a supportive, ethical and professional manner while maintaining client-confidentiality
- Assess clients thoroughly to ensure appropriateness for short-term counselling
- Assess and manage high risk calls and work closely with individuals at risk
- Appropriately refer clients to external resources or within WPO as part of our holistic approach
- Collaboratively develop clear and concise treatment plans for clients
- Maintain clear clinical and task-oriented documentation in case management system
- Any additional tasks pertinent to the position, as deemed appropriate by management
Requirements:
- Counselor or Psychologist with accompanying Master’s degree
- Minimum 2 years direct client-contact providing counseling or mental health services (post-qualification)
- Ability to speak fluent Mandarin
- Experience providing assessments and/or using clinical assessment tools
- Training in mindfulness or solution-focused counseling an asset
Benefits:
- Social Welfare Package (Ageing fund, Medical insurance, unemployment insurance, injury insurance)
- Housing fund package
- Group Accident Insurance program
- Compassionate Leave
- Gym reimbursement
- Tuition reimbursement
- EAP Support Services
- Mentorship program
- WPO Cares
- Employee exchange programme
- Comprehensive training provided for this position
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