Ecommerce Coordinator

Posted 9hrs ago

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Virtual Ecommerce Coordinator at Hadley Designs managing customer support and operational tasks in a remote setting.

**Your Role and Responsibilities**
**Customer Support and Order Management**: Assisting with customer inquiries and managing the order process efficiently.
**Account Health Monitoring and Basic Reporting**: Keeping track of accounts and providing basic performance reports.
**Inventory Tracking and Supply Chain Coordination**: Monitoring stock levels and coordinating basic aspects of supply chain management.
**Data Entry, Reconciliation, and System Updates**: Maintaining accurate data and ensuring that systems are up to date.
**Basic Accounting or Finance Support**: Assisting with basic financial tasks such as tracking expenses or processing invoices.
**Maintaining SOPs and Internal Documentation**: Keeping standard operating procedures (SOPs) and documentation current and accessible.
**Executing Assigned Processes**: Ensuring that all processes within your scope are completed accurately, consistently, and without rework, while identifying issues early and proposing solutions.

**Who You Are**
**Highly Reliable and Detail-Oriented**: You are an operations or administrative support professional who is dependable and focused on precision.
**Process-Driven and Proactive**: You thrive in structured systems, working to keep operations running smoothly with minimal oversight.
**Strong Sense of Ownership**: You take responsibility for your tasks and ensure their completion with a high level of accountability.
**Organized and Effective**: You are organized and calm, able to work efficiently in a remote, fast-moving environment.
**Comfortable Working Remotely**: You can effectively manage your time and responsibilities in a fully remote setting.
**Experience, Tools & Operating Requirements**
**2+ years of experience** in an administrative, operations, customer support, or similar role.
**Availability**: Ability to work a US-based schedule from 8:00am–5:00pm Central Time.
**Tools Proficiency**: Comfortable using Google Workspace, Slack, ClickUp (or similar task/project management tools), and Loom for short video updates.
**Impeccable Communication**: Strong written and verbal communication skills with a focus on clarity and professionalism.
**Problem-Solving Skills**: Comfortable following structured problem-solving expectations, including identifying issues, providing context, proposing solutions, and escalating when needed.

**Why Join Hadley Designs?**
**Ownership and Support**: You will have clear ownership of specific responsibilities within well-defined systems, with strong leadership support.
**Opportunities for Growth**: Potential to grow into broader operations or specialized support roles over time.
**Remote Flexibility**: Enjoy a flexible, remote-first work environment with consistent working hours.
**Be Part of a Growing Company**: Join a fast-growing eCommerce business that is revolutionizing early education with products parents trust and love.