E-commerce Executive Assistant
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Job Description
E-commerce Operations Assistant supporting AUGO’s Amazon, Shopify, TikTok Shop, and customer service operations. Maintaining listings, pricing, customer communications, sourcing research, and cross-platform execution.
Responsibilities:
- Monitor Amazon listing health and flag Buy Box loss, suppressed listings, content violations, and low inventory alerts
- Support Amazon listing updates, keyword research, backend search terms, and listing content
- Respond to Amazon customer messages within 24 hours
- Manage the customer email inbox and Amazon Q&A responses
- Escalate complex customer issues and track recurring issues for upstream resolution
- Support Shopify product information, imagery, promotions, and store updates
- Maintain the TikTok Shop backend and coordinate updates across platforms
- Keep pricing accurate and aligned across Amazon US and international marketplaces, Shopify, and TikTok Shop
- Maintain pricing sheets in Google Sheets and roll out coordinated pricing changes
- Perform basic image editing and prepare listing images using Canva or Photoshop
- Support A+ content and promotional graphics
- Research suppliers on Alibaba and 1688, build vendor comparison spreadsheets, and track samples
- Enter data into internal systems and compile weekly cross-platform reports
- Provide ad-hoc analysis for department heads
- Identify process improvements and help refine SOPs
Requirements:
- 1+ year direct hands-on Amazon Seller Central experience
- Experience monitoring or managing e-commerce listings
- Prior customer service background
- Comfortable managing tasks from multiple stakeholders
- Near-native written English, rated 9+/10
- Proficiency in Amazon Seller Central
- Strong written customer service communication
- Proficiency with Google Workspace, including Sheets, Docs, and Drive
- Basic Canva or Photoshop skills
- Reliable US Eastern time-zone overlap of at least 3–4 hours per day
- Detail-oriented, organized, and comfortable multitasking
- Self-directed within clear priorities
- Strong prioritization judgment
- Proactive communication and ability to flag blockers early
- Ability to handle pressure
- Ownership of work without waiting for permission
- Comfortable working as a shared cross-functional resource
Benefits:
- Cross-functional exposure across Amazon, Shopify, TikTok Shop, customer service, pricing, sourcing, and cross-country work
- Direct work with the founder and multiple department heads
- Real feedback, real answers, and real ownership
- Opportunity to contribute to a proven brand with thousands of 5-star Amazon reviews
- Growth path into specialist tracks, team lead roles, or department support
- Fully remote work
- Flexible ability to work from wherever you’re most productive
- Mission-driven work helping families and adventurers take life to go
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